US-Genius Admin

Do you love hands-on problem solving Are you passionate about sharing your technical knowledge and guidance with others As a Genius Admin you help deepen our customers trust in Apple by coordinating oversight to one of our many skilled technicians. nUsing your amazing diagnostic and people skills you create an extraordinary customer experience that provides them with swift resolutions to their technical issues. You also provide mentorship for our team and build their knowledge about products while individually keeping your own technical know-how up to date. With your passion for delivering outstanding customer service and your empathetic nature you are dedicated to providing the advice and support that help our customers and team members thrive.

As a Genius Admin you provide insightful advice and friendly hands-on technical support to our customers throughout the different stages of the repair process. You quickly diagnose product issues on the spot clearly explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed you offer solutions to get users up and running again. You keep customers informed about their devices repair status and assist with other customer service issues that may arise during the process. You also coordinate the customer pickup process for all completed repairs by verifying successful repairs contacting customers and managing case notes. Throughout the process you fulfill Apples dedication to customer service with style speed and skill. You also earn the trust of customers and co-workers alike by offering mentorship knowledge and even tips and training. nAdditionally you will manage end-of-month and new-month paperwork CRU paperwork and document storage. You will collaborate with the Operations team to manage and track service repair inventory and remain highly aware of inventory levels. You will order replacement consumables as needed and supervise the operational activities in the Repair will be highly alert to loss-prevention issues using checks and balances based on processes and reports.

Adept at creative problem to do whats best for the customer and the to anticipate and adjust for problems and make decisions quickly sometimes under tight deadlines and pressure. nProvide information that team members need to do their jobs and make accurate decisions.n You can orchestrate multiple activities simultaneously to accomplish the goal. nYou delegate clearly and comfortably to all team members while sharing responsibility and accountability.n