[US-DC] Senior Operations Manager

Senior Operations Manager

HelloFresh is seeking a Senior Operations Manager. The Senior Operations Manager drives the culture & leads the daily activities for a high-volume prep cook and plating production kitchen and fulfillment center. You will work directly with our Director of Operations to be in charge of building out & leading the operational road map for our flagship production and fulfillment center. Your time will be spent between managing the daily operational logistics of the production center creating a positive workplace culture for 100 employees mentoring the leadership team and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment
• Develop trust credibility effective and collaborative relationships with Factor peers and direct reports.
• Work with managers to execute final Production Scheduling.
• Ensure product quality of the department.
• Be the liaison between the site operation kitchen R&D and other functions within Headquarters helping your team to identify the key priorities for the site.
• Be responsible for production area continuous improvement initiatives and direction.
• Develop high standards for execution to meet all KPIs & financial metrics while supporting your team in achieving daily weekly monthly and annual goals
• Ensure adequate communication of company goals and priorities to Production Center team including leading monthly meetings to engage and inspire a diverse growing workforce
• Drive continuous improvement when it comes to Safety Quality Cost and Delivery.
• Create a positive team dynamic that encourages all employees in the production center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor brand KPIs and culture.

You are...

• Bold: youre adventurous outgoing and optimistic; youre confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision passion and imagination; you are not afraid to ask what if and constantly challenge the status quo
• Versatile: you roll with the punches and dont get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth constantly changing environments
• Analytical: data is your friend; youre able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives evaluate and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
• Effective communication and are a leader for employees direct reports cross-functional teams and executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity and ethics
• Strong continuous improvement skills
• Excitement for working in an environment with a high level of ambiguity and change

You have...

• 5 years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production
• Bachelors Degree - Masters preferred
• Ability to think strategically and communicate at the executive level coupled with top-notch organizational skills and an attention to detail
• Familiarity with FSMA HACCP SQF
• APICS CPIM or CSCP certification (preferred)
• Spanish Proficiency preferred
• Demonstrated ability to effectively motivate develop and manage 100 employees a day - our culture is a critical part of our success and you are directly responsible for driving it
• Deep knowledge of Lean and Agile Production
• Comprehensive background in Prepping Cooking Plating Food Safety & Quality and Fulfillment
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company and start-up environments

Youll get

• Competitive hourly rate 401K company match that vests immediately upon participation & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh Green Chef Everyplate and Factor)
• Access to Employee Resource Groups that are open to all employees including those pertaining to BIPOC women veterans parents and LGBTQ
• Inclusive collaborative and dynamic work environment within a fast-paced mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However the Company reserves the right to adjust modify or reassign work tasks and responsibilities as needed to meet changing business needs operational requirements or other factors.