[US DC] Associate Director, Production Technology

Associate Director Production Technology

The head of Fulfillment Technology & Support is responsible for the strategic direction operational performance reliability and continuous improvement of the technology ecosystem supporting HelloFreshs North American fulfillment network. This role bridges operations engineering IT automation and digital transformation to ensure fulfillment systems enable safe reliable efficient and scalable operations.

The leader oversees the performance and integration of Warehouse Management Systems (WMS) Warehouse Execution Systems (WES) Warehouse Control Systems (WCS) material handling equipment robotics and supporting supply chain technologies. The position ensures that technology investments translate into measurable improvements in throughput productivity order accuracy service levels labor efficiency and cost to serve.

Working in close partnership with Operations Engineering Product IT and external technology providers the Head of Fulfillment Technology & Support establishes a proactive support model drives technology standardization and develops a scalable roadmap that supports HelloFreshs continued growth operational resilience and customer experience objectives.

This role will require up to 50% travel

Key Responsibilities:

• A strategic technology leader with deep expertise in fulfillment technology warehouse systems automation robotics and supply chain execution.
• A visionary who develops and executes multi-year technology strategies aligned with business growth operational excellence and network scalability.
• An experienced leader who understands the interconnected roles of WMS WES WCS enterprise applications automation controls and material handling systems.
• A business-minded technology partner who translates complex technical challenges into measurable operational improvements and financial returns.
• A champion of standardization scalable architecture and reusable technology solutions across multi-site fulfillment networks.
• A collaborative leader who builds strong partnerships across Operations IT Automation and Engineering Product Supply Chain Finance and external vendors.
• A continuous improvement advocate focused on system reliability labor productivity throughput order accuracy and fulfillment cost.
• A people-focused leader who fosters accountability innovation technical excellence and a culture of continuous learning.

• A proven ability to develop technology roadmaps and prioritize investments based on business value operational requirements risk and return on investment.
• Extensive knowledge of warehouse management execution and control systems including integrations with ERP order management inventory transportation and reporting platforms.
• Experience integrating automation technologies robotics conveyor systems sortation automated storage and retrieval systems and intelligent orchestration platforms.
• A strong understanding of system architecture integration standards configuration management testing deployment cybersecurity and technology lifecycle management.
• Experience establishing scalable technology support models service-level agreements incident management processes escalation protocols and root-cause analysis practices.
• A track record of leading complex technology implementations fulfillment center launches facility expansions automation upgrades and network transformation initiatives.
• The ability to translate system performance into measurable business outcomes through KPIs dashboards operational reviews and continuous improvement programs.
• Experience developing high-performing technical teams managing vendor relationships and leading cross-functional initiatives in complex high-volume operational environments.

• Develop and execute a multi-year fulfillment technology strategy that supports HelloFreshs North American supply chain growth objectives and operational excellence.
• Establish an integrated technology roadmap spanning WMS WES WCS robotics automation controls system integrations and operational support capabilities.
• Optimize end-to-end fulfillment execution by improving coordination between enterprise applications warehouse systems automation platforms and material handling equipment.
• Partner with Operations Automation Engineering and IT to deploy and optimize scalable automation solutions that improve throughput flexibility labor efficiency and asset utilization.
• Establish a standardized proactive technology support model focused on system availability predictive monitoring rapid incident resolution and long-term reliability.
• Drive measurable operational improvements through performance analytics root-cause elimination process optimization and technology-enabled continuous improvement.
• Lead technology delivery for new fulfillment center launches system implementations automation deployments and network transformation programs ensuring technical readiness and operational adoption.
• Build and develop a high-performing fulfillment technology organization while strengthening cross-functional partnerships standardizing best practices and delivering reliable scalable solutions that protect customer commitments product freshness inventory traceability and on-time fulfillment.

Youll get

• Competitive hourly rate 401K company match that vests immediately upon participation & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh Green Chef Everyplate and Factor)
• Access to Employee Resource Groups that are open to all employees including those pertaining to BIPOC women veterans parents and LGBTQ
• Inclusive collaborative and dynamic work environment within a fast-paced mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However the Company reserves the right to adjust modify or reassign work tasks and responsibilities as needed to meet changing business needs operational requirements or other factors.