Upgrade Install and Relocation Generalist EUV (SRCDL)

Introduction to the Job

ASML brings together the most creative minds in science and technology to develop lithography systems that are critical to producing faster more powerful and energy-efficient microchips. We design develop integrate market and service advanced systems that enable the worlds leading chipmakers to create smaller more capable semiconductor devices that power the technologies people use every day. Headquartered in Veldhoven the Netherlands ASML operates globally with 18 office locations across the United States including major sites in Chandler Arizona; San Jose and San Diego California; Wilton Connecticut; and Hillsboro Oregon.

As a Upgrade Install and Relocation Generalist you will play a critical role in supporting the successful execution of EUV system upgrades installations relocations and de-installation projects. Acting as a technical expert within ASMLs Customer Support organization you will provide proactive technical guidance risk assessment troubleshooting support and escalation management to ensure projects are executed safely efficiently and according to plan.

Working closely with project teams engineers customers and technical support organizations you will help prevent issues before they occur resolve complex technical challenges and drive continuous improvement across EUV Upgrade Install and Relocation activities. Your expertise will directly contribute to project success customer satisfaction and the advancement of ASMLs leading-edge lithography technology.

Role and Responsibilities

As a Upgrade Install and Relocation Generalist you will serve as a technical expert supporting the preparation and execution of complex EUV upgrade installation and relocation projects. You will leverage your system knowledge problem-solving skills and cross-functional collaboration to identify risks resolve technical issues and drive successful project execution.

You will:

• Analyze technical risks and issues identified during the planning and execution of EUV installations upgrades de-installations and relocation projects providing recommendations on cycle time resource requirements and project readiness.
• Monitor project execution and proactively identify potential risks bottlenecks and performance impacts implementing mitigation plans to ensure successful project outcomes
• Serve as the primary technical escalation point for complex system and project-related issues coordinating support across engineering field service global support centers and other stakeholders as required.
• Provide technical guidance and troubleshooting support to enable rapid containment resolution and recovery of technical challenges while minimizing impact to project schedules and customer operations.
• Manage and drive technical escalation processes ensuring appropriate support levels are engaged escalation protocols are followed and critical issues are resolved in a timely manner.
• Communicate project status technical risks issue resolution plans and key updates to management project teams customers and other stakeholders.
• Conduct root cause analysis and implement corrective actions leveraging lessons learned and best practices to prevent recurring issues and improve future project execution.
• Review project plans execution scenarios and operational readiness requirements to identify gaps missing resources and potential constraints before deployment.
• Support New Product Introduction (NPI) project teams and Fab Operations activities through both remote and on-site technical expertise ensuring successful implementation of new upgrades and installation solutions.
• Drive continuous improvement and workforce development initiatives by identifying skill gaps sharing technical knowledge supporting training efforts and enhancing safety quality efficiency and customer satisfaction.

Education and Experience

• Bachelors degree in Mechanical Engineering Mechatronics Electronics Mathematics Applied Physics or a related technical discipline.
• Equivalent combinations of education technical training and relevant experience may be considered.
• Minimum three years of experience supporting SRC/DL activities on EUV systems preferred.
• Experience supporting EUV system installations upgrades relocations or field operations in customer environments.
• Demonstrated experience troubleshooting and resolving complex electromechanical system-level or process-related issues.
• Experience managing technical escalations and coordinating support across cross-functional engineering organizations.
• Familiarity with project execution operational readiness risk mitigation and continuous improvement methodologies is preferred.
• Experience analyzing technical data and utilizing reporting tools to support issue resolution and decision-making.

Skills

Working at the cutting edge of technology youll continuously face new challenges and opportunities to solve complex problems. Success depends on collaboration innovation and a commitment to delivering exceptional results. You will work alongside talented colleagues in a dynamic environment where diverse perspectives are valued and continuous learning is encouraged.

To thrive in this job youll need the following skills:

• Apply strong analytical thinking and advanced troubleshooting skills to diagnose contain and resolve complex technical and system-level issues.
• Demonstrate deep technical knowledge of EUV systems customer support operations and escalation management processes.
• Communicate clearly and professionally with customers engineers project teams leadership and other stakeholders at all organizational levels.
• Collaborate effectively across global cross-functional teams to achieve project objectives and drive successful outcomes.
• Adapt quickly to changing priorities schedules technologies and customer requirements in a dynamic and fast-paced environment.
• Demonstrate ownership accountability sound judgment and professionalism while working independently and under pressure.
• Manage technical escalations effectively driving issue resolution through appropriate support channels and stakeholder engagement.
• Learn apply and share new technologies products and processes while coaching mentoring and developing team capabilities.
• Maintain strong organizational skills attention to detail and documentation practices to support effective reporting communication and project execution.
• Build positive relationships and continuously identify opportunities to improve safety quality efficiency customer satisfaction and overall project performance.

Other Information

• This position is based in Austin TX with on-site presence required.
• This position requires 85% travel primarily within the United States with occasional international travel based on business and customer needs.
• This position may require day night rotating or on-call schedules including weekend work and extended hours based on business and customer needs.
• This position requires the ability to work in a cleanroom environment for extended periods while wearing required personal protective equipment (PPE) including coveralls hoods booties safety glasses and gloves.
• The position requires sitting walking standing reaching bending kneeling crouching climbing ladders working in confined spaces and moving throughout customer or campus locations as needed.
• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.
• Occasionally lift and/or move up to 50 pounds
• Valid drivers license required.
• Position works under the direction of a Manager Supervisor Team Lead or Senior Engineer.

You must be work authorized in the United States without the need for employer sponsorship.

The current base annual hourly range for this role is currently:

Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to job-related skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.

The Company offers employees and their families medical dental vision and basic life insurance. Employees are able to participate in the Companys 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.