Unified Communications (UC) Administrator (Intermediate-Level)

Link Solutions is seeking a Unified Communications (UC) Administrator (Intermediate-Level)to join our team at Fort Stewart GA. 

• U.S. Citizen
  Active DoD Secret Clearance required
  DoD 8570/8140 IAT Level II certification or higher required
  Non-remote (relocation incentive available)

The Unified Communications (UC) Administrator (Intermediate-Level) will support the South East Region Cyberspace Support Center (RCSC). In this role you will support critical voice video and data communications systems that enable mission success across Army networks. Working alongside network engineers systems administrators cybersecurity professionals and operational stakeholders you will help maintain troubleshoot and optimize enterprise Unified Communications and network infrastructure supporting day-to-day mission operations.

Your expertise will directly contribute to secure reliable and resilient communications capabilities that enhance operational readiness improve collaboration across geographically dispersed organizations and ensure Army personnel remain connected to the information and resources needed to execute their missions effectively.

Job Responsibilities: 

• Provide technical leadership guidance and daily direction to Network Support personnel.
• Mentor and train team members to enhance technical knowledge operational effectiveness and service delivery capabilities.
• Manage coordinate and track activities across network operations and support teams.
• Troubleshoot network connectivity performance and availability issues ensuring timely identification and resolution of operational problems.
• Provide operations and maintenance support for Cisco Call Manager and Unified Communications systems.
• Install configure administer support and maintain Call Managers Gatekeepers Gateways VoIP systems analog telephony equipment and related communications infrastructure.
• Install administer support and maintain server hardware software operating systems and associated peripherals.
• Utilize Cisco Juniper and Aruba technologies to manage configure and maintain enterprise network infrastructure.
• Collect analyze and review network utilization and performance data to support capacity planning and optimization efforts.
• Develop and maintain technical documentation operational procedures and configuration records.
• Support training initiatives and knowledge transfer activities to improve user and staff understanding of network and communications resources.
• Collaborate with network systems and cybersecurity teams to ensure secure reliable and efficient service delivery.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.

Compensation Range:

• $80000 - $90000 annually
• Full-Time (Monday-Friday)

Several factors influence final compensation including relevant experience technical expertise certifications and education.

Qualifications :

• U.S. Citizen.
• Active DoD Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
• Four (4) years of experience supporting enterprise IT help desk service desk networking or communications environments.
• Experience supporting Cisco Juniper and Aruba networking technologies.
• Experience administering and supporting VoIP and Unified Communications systems.
• Experience troubleshooting network connectivity performance and availability issues.
• Experience supporting enterprise voice video and data communications environments.
• Knowledge of network infrastructure routing switching and communications technologies.
• Ability to analyze network performance data and support capacity planning efforts
• Strong troubleshooting problem-solving and customer service skills.
• Baseline certification required within six (6) months of hire if not already obtained.

Preferred:

• Bachelors degree in Computer Science Information Technology Information Systems or a related technical discipline.
• Microsoft certification supporting Windows 10 Windows 11 Microsoft 365 or Endpoint Management technologies.
• Experience supporting Department of Defense (DoD) environments.
• Experience supporting mission-critical systems and high-profile customers.
• Experience providing support to VIP end users and leadership personnel.
• Excellent written verbal and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work independently with minimal supervision.
• Self-motivated professional with a strong commitment to customer service and mission success.

Additional Information :

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.

Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time