UI Professional V

The MarylandDepartment of Labor (MD Labor) Division of Unemployment Insurance is accepting applicationsfrom qualified candidates for the position of UI Professional V Benefits-Supervisor. This recruitment willbe used to fill current and future vacancies. The resulting eligible list willbe maintained for one year after the closing date of the announcement.

• Coordinate review and lead the effort and work of a unit comprised of UI Professionals/Associates responsible for taking and processing claims answering claimant questions conducting fact-finding interviews and completing non-monetary determinations in accordance with established guidelines.
• Provide feedback guidance and training to UI Professionals/Associates in current complex departmental policies procedures and programs to ensure all internal and external goals are met; ensure a satisfactory level of efficiency.
• Contributes to the compilation of metrics information to report to leadership.
• May ensure that lower-level staff members are reviewing and taking appropriate action on work items generated through the system. Assist in training current and new staff on Beacon processes & procedures.
• Coach and train employees to attain desired levels of performance.
• Monitor workload reports to ensure timely payment of benefits.
• Provide quality customer service and education to claimants vendors and employers.
• Train new employees in departmental policies procedures and programs. Provide quality customer service. Screen interview and select UI staff in conjunction with the Director.
• Compile and main legible accurate records documenting the progress of individual staff and conduct and complete the evaluations of lower-level UI Professionals/Associates utilizing the performance planning and evaluation.

Applications that meet the minimum qualifications will be referred to the hiring manager for interviewselection. Units will select those candidates most closely demonstrating thequalifications for interview.

Experience: Eight yearsof experience in a public/or private agency rendering and/or determiningeligibility for a Human Service Program or an insurance claims processing andfraud investigations program OR four years of experience in administrative staffor professional staff work and an additional four years of experience in apublic/or private agency rendering and/or determining eligibility for a HumanService Program or an insurance claims processing and fraud investigationsprogram .

Notes:

1. Candidates maysubstitute the possession of a Bachelors degree from an accredited college oruniversity and four years of experience in a public/or private agency renderingand/or determining eligibility for a Human Service Program or an insurance claimsprocessing and fraud investigations program OR four years of experience inadministrative staff or professional staff work for the required experience.

2. Candidates maysubstitute additional graduate level education at an accredited college oruniversity at the rate of 30 credit hours on a year-for-year basis for therequired general experience.

Preference will be given to applicants whopossess the following preferred qualification(s). Include clear andspecific information on your application regarding your qualifications.

(2) Two years of experience planning coordinatingsupervising or evaluating the work of professional and/or support staff.

Experience preparing reports correspondence orprogram-related documentation.

Experience analyzing facts evidence or programinformation to make recommendations or determinations.

Personnel employed in this classification willhave access to federal tax information and must undergo a state and FBIcriminal background check as a condition of employment.

All candidates are subject to abackground check against files maintained by the Division of UnemploymentInsurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUIas a result of unemployment insurance overpayment/fraud. Any unpaid debt mayhave an impact on whether or not a candidate is offered employment.

Please make sure that youprovide sufficient information on your application to show that you meet thequalifications for this recruitment. All information concerning yourqualifications must be submitted by the closing date. We will not considerinformation submitted after this date. Successful candidates will beranked as Best Qualified Better Qualified or Qualified and placed onthe eligible (employment) list for at least one year.

Please note: A resume may beattached as supplemental information; however only the information provided inthe application will be reviewed and considered in the evaluation process.

All information concerning thequalifications including any required documentation (diploma transcriptcertificate etc.) must be submitted and received by the closing submitted after this date will not be considered.

For positions that requireBachelor/Master Degree etc:

The assessment may consist of arating of your education training and experience related to the requirementsof the position. It is important that you provide complete and accurateinformation on your application. Please report all experience andeducation that is related to this position.

The examination for thisrecruitment will be an evaluation and rating of the information provided onyour application. Therefore it is essential that the application is filled outcompletely and accurately listing all relevant education and experienceaddressing the specific qualifications shown above and submitting any requireddocumentation (diploma transcript certification license etc.). Pleaseinclude clear detailed and specific information on your application regardingexperience qualifications related to the minimum qualifications desiredand/or selective qualifications of the position.

***Pleasenote that your answers on the supplemental questionnaire must correspond to theinformation provided on your application to receive credit.

This is afull-time permanent position and eligible for full State benefits whichinclude:

Flexible hours andhybrid teleworking

Paidholidays 12-13 per year

Generous paid leavepackage (annual sick personal and compensatory leave)

State Pension(defined benefit plan)

Tax-deferredsupplemental retirement savings plans (401(k) and 457)

Comprehensivesubsidized health dental and prescription plans with little to no deductibles free generic prescriptionsand free preventative health services

Flexible SpendingAccount plans for Health Care and Daycare

State Employees CreditUnion

To learn moreplease click this link: STATE OF MARYLAND BENEFITS

The online application is STRONGLY if you are unable to apply online or having difficulty with yourlogin or password please contact DBMs Helpdesk directly at (410) 767- 4850(8:00 AM to 5:00 PM daily except for holidays and weekends). After businesshours please submit an email request to .

U.S. MilitaryVeterans may qualify for additional bonus points towards certification. Any joboffer will be contingent on the candidate providing a U.S. Military form DD 214verifying honorable discharge from service prior to starting employment (andmay be requested prior to interview). Permanent State employees do notneed to submit proof of Veterans status.

If you are unable to apply online or encounter difficultyattaching required or optional documentation You may contact ChevelleWise or submit via email to . Please be sure to include your name identification number (EasyID#) and job announcement number on any documentation to ensure timelyprocessing.

PLEASE DO NOT FAX OREMAIL UNSOLICITED DOCUMENTATION

Completed applicationsrequired documentation and any required addendums may be mailed to:

Maryland Department ofLabor/Office of Administration

Attn: UI Professional V-Supervisor (Benefits) (26-) CW
100 S. Charles Street Tower I Ste. 5000
Baltimore MD 21201

The MD State Application Form can be foundonline

Maryland Department ofLabor is an equal opportunity employer. It is the policy of MD Labor that allpersons have equal opportunity and access to employment opportunitiesservices and facilities without regard to race religion color sex age nationalorigin or ancestry marital status parental status sexual orientationdisability or veteran status.