Tulsa- Program Manager Aerospace

Program Managers act as the primary point of contact for our customers. They oversee assigned programs to track quality delivery engineering and costs and ensure targeted on-time delivery and other customer success metrics are achieved. Program Managers interact regularly with personnel in Engineering Manufacturing Supply Chain and Quality to obtain and relay information about customer orders and interact directly (via phone email and sometimes in-person) with customers to provide information promptly respond to order inquiries and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role and Program Managers are fundamental in driving on-time delivery compliance with customer and quality requirements and timely communication regarding their program FunctionsTo accomplish this job an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone email and in-person (English)Develops strong business relationships with assigned customersTracks program against schedule budget and relative to phase review objectives providing periodic status reporting to managementRelays customer changes (address locations contacts etc.) to appropriate team members and ensures ERP and/or CRM are updatedAssists Accounts Receivable staff in obtaining past due payments and mediating payment conflictsInitiates certification corrections through the Quality SystemTravels to customer sites as requested/required; hosts customer visits and coordinates meetings and tours as neededReviews and approves purchase order changes affecting contractual schedules pricing and expenses; manages schedule changes and schedule conflicts in collaboration with production personnel; monitors and controls non-recurringexpenses (NRE) for assigned programsEnsures sales orders align to committed schedule agreements with customersManages progress to expedite orders pull-aheads and late deliveries to ensure customer delivery expectations are metAssists in rework dispositions and production flow in collaboration with the planning teamManages entire statement of work for assigned program(s) and accurately forecasts monthly salesEngages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operationsEncourages operational excellence by thinking innovatively and suggesting process improvements; may participate in continuous improvement initiatives (LEAN Six Sigman etc.)Performs incidental duties as requiredRegular attendance on-site at the workplace is requiredThis role is identified as requiring ITAR (International Traffic in Arms Regulations) compliance; therefore qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15):An individual who is granted U.S. citizenship orAn individual who is granted U.S. permanent residence (i.e. a Green Card holder) orAn individual who is granted status as a protected personRequired Education and Work ExperienceA bachelors degree in business administration management or similarA minimum of three (3) years of experience in business-to-business customer service account management/business development or program management or similarExperience in a manufacturing industry is required; experience in the aerospace industry is preferredOther Required Skills & AbilitiesDemonstrated analytical problem-solving and critical thinking abilities to handle unexpected challenges and make decisions appropriatelyCommitment to maintaining confidentiality securing customer documents and company records and demonstrating integrity in communications and actionsSelf-management skills including efficiency sense of urgency ability to adapt and respond to unexpected circumstances and ability to juggle multiple projects competing priorities and meet concurrent deadlinesProfessional verbal and written communication skills (English) are essentialProficiency in Microsoft Office applications including Outlook Excel PowerPoint WordERP experience is required; Infor Visual experience is preferredPhysical Demands and Work EnvironmentTo perform the essential functions of the role employees must be able to perform the following activities with or without reasonable accommodationsSit for prolonged periods at a desk and work on a stand and walk throughout the facility including all buildings and the manufacturing areas; occasionally navigating rough or uneven terrainRegularly lift carry (short distances) and push/pull up to 50 climb steps stairs or bend crawl stoop squat or communicate verbally and in writing (English) using a phone texts or other messaging and a motor vehicle (occasionally)Working ConditionsWork is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to:Excessive noise (occasionally)Dust smoke fumes/vapors (occasionally)Extreme temperatures (occasionally)Hazardous equipment including forklifts hand tools cranes or other lifting devices complex machining centers and other equipment used in a machine shop environment (occasionally)TravelOccasional travel including overnight travel is required. Travel may be by air or ground transportation. A valid drivers license and acceptable driving history to meet insurance standards is required.