TSP2 Customer Support Rep

CTG is seeking to fill a TSP2 Customer Support Representative position for our client. Location: Longmont CO Duration: Ongoing Contract Schedule: Monday through Friday between 6:00 AM and 5:00 PM Mountain Time (after training) Duties: Provide comprehensive customer support to business customers experiencing technical issues with hardware software and related applications. Respond to customer inquiries troubleshoot technical problems and guide users through appropriate resolutions by phone. Perform root cause analysis to identify and resolve hardware software and application issues. Diagnose technical problems using established tools resources and troubleshooting procedures. Assist with installing configuring monitoring and maintaining computer systems and related equipment as needed. Clearly communicate technical information and provide pre-written solutions to customers. Maintain accurate documentation and follow established policies procedures and service standards. Deliver a professional positive customer experience while managing multiple support requests. Skills: Strong customer service communication and active listening skills. Ability to troubleshoot hardware software computer systems and application-related issues. Proficiency navigating Windows applications and web-based search tools. Strong problem-solving and analytical skills including the ability to perform root cause analysis. Ability to explain technical solutions clearly and maintain an appropriate professional tone with customers. Self-motivated organized and capable of working independently with minimal supervision. Ability to manage time effectively stay focused and follow established procedures. Typing speed of at least 65 words per minute (WPM). Comfortable communicating with customers over the phone. Experience: 12 years of technical support help desk customer service or related experience. Experience troubleshooting hardware software and application issues. Experience providing technical assistance and resolving customer inquiries in a business-to-business environment preferred. Education: High school diploma or equivalent required. Additional technical training or education in information technology or a related field is preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters recruitment agencies or fee based recruitment services for this role. To Apply: To be considered please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $19.78-$20.99/hour. Salary offers are based on a wide range of factors including relevant skills training experience education market factors and where applicable licensure or certifications addition to salary a competitive benefit package is also offered. About CTG CTG a Cegeka company delivers IT and business solutions that enhance clients digital agility empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years experience and a commitment to being a reliable results-driven partner we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9000 team members in over 15 countries we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas Europe and India working with over 3000 clients in many of todays highest-growth industries. Together we shape whats nextworking shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG the values we hold and the actions we take. Its a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities. At CTG youll find a workplace where you are encouraged to grow supported in your ambitions and empowered to shape your own career journey. For more information visit . CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.