TriStar JCB Field Service Technician

Company ProfileTriStar JCB is the JCB dealer for Tennessee with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders skid steer loaders rough terrain forklifts backhoes wheel loaders excavators telehandlers and aerial equipment among PurposeTriStar JCB currently has an opening for a Field Service Technician to support our machine service coverage. Reporting to the Service Manager the Field Service Technician is responsible for diagnosing repairing and maintaining various types of heavy machinery aerial equipment generators and other equipment for construction industrial agricultural and government applications. Always providing the best customer service possible this role is external facing while focusing on customer uptime through utilizing the broad range of resources provided by TriStar JCB as an authorized TypeFull Time Non-ExemptLocationMurfreesboro TennesseeBenefits and Other CompensationJCB offers a comprehensive benefits package including medical dental and vision insurance; 401 (k) retirement plan; paid time off and paid ProcessApplications will be accepted through Careers JCB Careers JCB Jobs JCB or via LinkedIn. The anticipated application window will close on October 23 Tasks Responsibilities & Key AccountabilitiesDrive to and from customer jobsites or facilities on a company service truck to perform services in the and turn in reports that capture all time and work completed with clear diagnostic analysis repair or preventive maintenance for customer and company to collaborate with other technicians on complicated jobs and when to mentor teach and advise other in shop or on-site system audits and evaluations on with customer product training field days and other promotional events as work orders for completeness and accuracy for Service Manager to be able to close and process Service Department tools equipment and company vehicles in working and safe and adhere to all safety policies and a clean and professional image according to JCB and TriStar JCB business in alignment with companys Mission Vision and Core duties as assignedQualificationsHigh School Diploma or GED requiredDiesel/Technician Certificate preferred3-5 years with heavy equipment maintenanceAbility to effectively and safely use mechanical tools and equipmentAbility to prioritize work assignmentsClean driving recordValid drivers licenseStrong written and verbal communications of heavy machinery truck or diesel engine computer skills to perform diagnostics complete and submit reports to pass any drug screens background checks and any pre-employment tests which will be conducted in accordance with applicable Skills Abilities & CompetenciesStrong problem-solving and analytical to work in a high-stress -oriented and able to work approach to resolving issues impacting various groups across the to understand processes (system and non-system) troubleshoot develop and recommend working in a dynamic environment and be a self-motivated team knowledge of Microsoft Office products including Word Excel PowerPoint Teams and Microsoft ConditionsBoth office environment and occasionally manufacturing/factory to noise and temperature RequirementsThe physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job the employee is regularly required to:Remain stationary operate hands to finger handle or feel reach with hands and arms and talk or hear. The employee is occasionally required to stand and move and/or walk. The employee must frequently move and/or transport up to 10 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and the ability to adjust Opportunity EmployerJCB is an equal employment opportunity (EEO) employer in accordance with applicable federal state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability statute or any other characteristic protected under federal state and local laws. EEO EMPLOYER/VET/ Accommodation StatementJCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the JCB Human Resources team at Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company JCB offers many job opportunities outside of the U.S. which can be found through our website at This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.