Treasury Management Business Support Associate

Wells Fargo is seeking a Business Relationship Support Associate within Global Payments & Liquidity (GPL). This role supports Treasury Management clients across the Restaurant Retail Gaming and Healthcare segments and serves as a key operational partner to Relationship Managers Client Service Officers and internal service teams. Team members are responsible for researching and resolving client servicing requests managing casework related to Treasury Management products and services navigating established procedures and ensuring timely and accurate resolution of customer inquiries.

This is a client-facing and operational support role that requires strong attention to detail sound judgment and the ability to effectively manage multiple priorities in a high-volume environment. Successful team members demonstrate strong organizational skills adaptability and the ability to deliver a high-quality customer experience while balancing phone support case management and service level expectations.

In This Role You Will:

• Manage and support a portfolio of Treasury Management client servicing requests.

• Research and resolve customer inquiries in accordance with established policies procedures and controls.

• Handle requests and cases related to Treasury Management products and services including wires ACH cash vault and other payment-related inquiries.

• Prioritize and manage phone interactions service requests and casework while meeting service level expectations.

• Partner with internal stakeholders to resolve issues and support client needs.

• Develop expertise in Treasury Management products servicing processes and applicable compliance requirements.

• Exercise independent judgment when researching issues identifying solutions and determining appropriate next steps.

• Identify opportunities to improve processes and operational efficiency.

Required Qualifications

• 6 months of Business Relationship Support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience or education.

• 6 months of direct client-facing experience including real-time customer interaction by phone or in person

Desired Qualifications

• Treasury Management Dedicated Client Services experience Commercial Banking support experience or related payment product servicing experience.

• Experience supporting Treasury Management products and services including ACH wires cash management or online banking platforms.

• Strong ability to research troubleshoot and resolve complex client inquiries while managing multiple priorities and service level commitments.

• Experience supporting customers in a phone-based case management or servicing environment.

• Demonstrated ability to manage a high-volume workload through effective organization time management and prioritization.

• Experience navigating multiple systems applications and servicing tools to identify information and drive issue resolution.

Job Expectations

• Schedule: Monday-Friday hybrid work schedule. Expectations regarding working hours and scheduling needs may vary between teams but generally require availability during core business hours.

• Ability to travel up to 10% of the time.

• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared during the recruitment process.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.