Transportation Systems Program Operations Specialist

Job Description

This position is within Transportation Services reporting to the Manager of Sales & Administration. Under the direction of the Manager of Sales & Administration the Transportation Program Operations Specialist will be responsible for ensuring administrative customer service and policy standards are met or exceeded. By leveraging technological platforms to improve business processes this individual will manage both the internal and external customer experience. They will work with the S&A team in the provision of excellent customer service to the campus community and addition this person will serve as backup to the Sales & Administration Manager as needed.

This position is 100% FTE on Seattle campus and is typically telework eligible for up to 2 days per week.

Process Improvement and Documentation (40%)

• Serve as the staff lead for development and implementation of standard operations including strategic planning policy development and tracking and measuring progress.
• Develop work processes procedures and tools to fully leverage the capabilities of SalesForce T2 Flex and other software systems for the Sales & Administration staff.
• Responsible for the management organization of and access to all documented policies and procedures.

Project Management (30%)

• Lead internal and external teams and collaborate to develop project scopes schedules and deliverables.
• Monitor the work of internal and external partners and vendors to ensure timely and successful project completion.
• Lead internal efforts to maintain systems and document evolving software tools to address needed back office and customer facing needs. Track and maintain documentation associated with business problems and subsequent solutions.
• Write progress reports to document departmental progress in meeting our customer service goals and targets.

User Training (20%)

• Plan schedule and facilitate staff training in the use of various software.
• Track user compliance and effectiveness when utilizing software systems.
• Serve as subject matter expert on Sales & Admin technological systems and software.

Stakeholder Engagement (5%)

• Support customer escalation as needed.
• Plan stakeholder working groups and facilitate discussions on complex topics with differing stakeholder opinions.
• Develop and give presentations to a wide variety of stakeholders and audiences.

Miscellaneous (5%)

• Participate in professional development related to performance management and business systems knowledge development.
• Other duties as assigned.

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

Bachelors degree and 3-4 years of experience to include: utilizing technology to develop process and procedures; or customer service improvement programs; or standard operating procedure writing

Ability to communicate technical information in a user-friendly manner (liaison between technicians vendors and UW Transportation Services staff).

Strong technical computer and database management skills.

Software troubleshooting skills.

Demonstrated proficiency with standard software include Microsoft Office Suite and similar programs.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.