TRANSPORTATION SUPERVISOR

Day in the life:The Transportation Supervisor provides frontline leadership and oversight of daily bus operations to ensure safe reliable and efficient transportation service. This position supervises and supports bus operators monitors service performance responds to operational issues and emergencies and ensures compliance with LYNX policies procedures safety standards and applicable Transportation Supervisor plays a key role in maintaining service quality by coaching and developing bus operators addressing performance and customer service concerns investigating incidents and accidents and coordinating with dispatch and other departments to resolve service disputes. This position requires strong leadership sound judgement effective communication and the ability to make timely decisions in a fast-paced 24/7 transit position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Functions:Perform supervisory duties in LYNXs window dispatch radio communications center and field assignments. Incumbents may rotate through both assignments and are expected to obtain training and required certifications for any on-time dispatching of operators to ensure efficient delivery of all (but not limited to) scheduled service stand-by assignments duties (straight split runs) part-time duties and trippers on a daily basis in adherence to the contractual provisions and using independent judgment. Ensures compliance with city local state and federal laws governing transit services. Initiates communication with the citys police safety and fire departments as well as local construction companies that might affect and counsels bus operators achieving maximum productivity and high employee morale. Monitors operators by riding the system to evaluate operator efficiency; records absenteeism and tardiness; recommends additional training when needed; writes disciplinary violations on operators; documents information used for progressive discipline in conformance with LYNX policies and the Collective Bargaining Agreement; ensures on-time performance of on interview panels and makes recommendations for selection of potential new bus operators and/or transportation minimum variation in scheduled bus service and passenger safety through managing on-site street operations computerized radio equipment; and independent knowledge of LYNXs service area applicable traffic laws policies procedures and union day-to-day operating problems that arise including but not limited to vehicle breakdowns accidents and missed or late routes. Makes appropriate decisions regarding restoring or maintaining service using independent and supervises system Picks (new schedules and work assignments) to include but not limited to run holiday and special event the dispatching of operators in accordance with established schedules. Assigns all day standby (extra-board) assignments duties (straight and split runs) part-time duties and trippers daily in accordance with LYNX policies and union contract. Responsible for approving and documenting any irregularities in scheduling such as departmental policies the Work Rules Memorandums of Agreement procedures and employee informative communications with the public and passengers pertaining to LYNX service schedules and necessary changes due to emergencies and special events/circumstances. Resolves passenger disputes related to provision of service. Investigates complaints to resolution and communicates recommendations to management to improve operations decrease turnaround times and streamline work processes. Works cooperatively and jointly to provide customer conditions of streets bus stop areas bus shelters broken signposts broken bus stop signs overhanging tree limbs overhanging post etc.; reports findings as needed. Establish detours as Customer Service of adverse weather and road conditions detours schedule changes and and documents employees injury/workers compensation buses during emergency situations. *Performs other duties or special assignments as may be required or Qualifications:High School diploma or G.E.D. plus two years of supervisory years of college coursework (at least 60 credit hours) in public transportation or public/business administration or a related program; or four years of leadership experience may be substituted for required supervisory experience. Leadership experience may include line instructor training instructor or other relevant experience in a leadership have a Florida CDL Class B license with airbrakes and a passenger endorsement. Or possess a Florida CDL Class B permit with airbrakes and a passenger endorsement prior to possess and maintain a safe driving pass a DOT physical examination and drug screen and maintain a valid medical examiners be able to communicate clearly and effectively in English both orally and in become familiar with the Collective Bargaining Agreement Operators Guide to Daily Operations and Work Rules and LYNX administrative rules policies and procedures within 30 days of Qualifications:Previous experience in public transportation with knowledge of transit operating procedures rules and degree from a regionally or nationally accredited institution in public transportation or public/business administration or a closely related -lingual or multi-lingualWorking knowledge of CAD/ Skills and Abilities (KSAs):Working knowledge of currently used computer hardware and applicable software at an intermediate level of to learn to use and effectively operate new computer hardware software and other communications technologies as implemented by to exercise good judgment quickly analyze situations develop effective solutions and adopt prescriptive courses of to train supervise and provide constructive to continually multi-task and prioritize work meeting schedules and to maintain composure in stressful situations and resolve complaints in a satisfactory manner while interacting with difficult to communicate effectively in English both orally and in communication and interpersonal skills including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer to exhibit a professional courteous to work in a diverse Environment and Special Considerations:Works various shifts to include days nights Saturdays Sundays and holidays. This is a 24 hour/7 day a week in this position must comply with all requirements of the Federal Transit Administration (FTA) regarding the testing of safety sensitive employees. This position is considered safety-sensitive under FTA drug and alcohol regulations (49 CFR Part 655).LYNX provides the community with much needed public transportation and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural technological or human-caused emergency or disaster. This position is considered a mission critical member of LYNXs emergency preparation and response efforts during an emergency or disaster and as such requires 24-hour availability in the event of an emergency or will be used to operate buses during emergency ESF-1 operations such as:Shelter OperationsAssisted Living TransportsIf Operators are unable to drive a bus back to the yard due to accident or incidentThis will only be put in place when these situations are deemed an emergency. Transportation Supervisors will be placed in refresher training each accommodation will be made for otherwise qualified individuals with a known disability when required by law. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisorWhy Join LYNX:We offer a comprehensive benefits package designed to support your well-being today and strengthen your financial security for tomorrow including:Robust Retirement PackageDefined contribution 401(a) plan with a 7% employer base contribution100% employer match up to 3% of employee contributions into the 457 planFREE employeeonly medical insuranceCompany paid life insurance and long-term disability insuranceCompetitive medical dental and vision coverageShort-term disability insurance availableFlexible Spending AccountsPaid vacation sick leave and holidaysEmployee assistance and wellness programsAccess to our onsite Employee Wellness CenterFREE bus transportation for you your spouse and dependent childrenSponsorship Notice:LYNX does not sponsor employment-based visas including H-1B. All candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. STEM OPT: LYNX is not a STEM-OPT Employer.