Transition and Referral Coordinator

Shift: Monday - Friday 9AM-5PM

Community Medical Services (CMS) is hiring a Transition and Referral Coordinator to oversee client transitions across the full continuum of care with internal and external OTPs to wraparound community services and system partners. This role connects clients to resources tracks outcomes coordinates care and advocates for clients best interests ensuring patient-centered support across housing employment medical justice and other pathways supporting treatment.

As you join our mission to help those suffering from substance use disorders reclaim their lives expect to thrive in a comfortable welcoming and fun environment where you are valued for the work you do championed by passionate leaders and equipped with the tools and ongoing training you need to achieve your goals.

Along the way well invest in your well-being through a benefits package that includes:

• Subsidized medical dental and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick vacation and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Responsibilities:

• Coordinates client transitions across internal and external OTPs and system partners including warm handoffs and scheduling.
• Coordinates wraparound service referrals and linkages and conducts proactive follow-up to track engagement outcomes and client experience.
• Coordinates with other departments with discharge and transition plans.
• Maintains related reporting tracking referrals transitions and outcomes and escalating partnership barriers
• Advocates for clients resolves access barriers and ensures coordinated gap-free care across systems
• Maintains required documentation and confidentiality (HIPAA/42 CFR Part 2) including informed consent and completes related administrative tasks

• High school diploma or GED required
• Minimum of two years of experience working with individuals with substance use disorder
• Three to five years of experience in a clinical or community resource setting with care coordinator and/or case management experience preferred
• Ability to travel regularly to assigned CMS sites and partner locations
• Valid Driver License and Motor Vehicle Clearance (satisfactory driving record for 39 months)
• Basic to intermediate computer knowledge
• Problem solving conflict resolution and strong customer service skills
• Passion humility integrity positive attitude mission-driven and self-directed
• Excellent organizational skills accuracy and attention to detail
• Ability to keep accurate notes and records
• Culturally competent and sensitive to client and employee needs
• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Ability to match client needs with available community services across multiple sectors
• Knowledge of local state and federal regulatory requirements

Preferred Qualifications:

• Previous experience coordinating referrals or transitions across multiple service sectors
• Experience with wraparound service coordination (housing employment medical justice system navigation)
• Experience with database management and outcome tracking
• Bilingual (English/Spanish) communication skills
• Familiarity with local resource landscape and community partnerships

Tools and Equipment Requirements:

• The ability to use a phone computer printer and copier is required.
• Frequent use of Microsoft office products including but not limited to Outlook Word Excel and PowerPoint.
• The ability to use the internet and various web browser software is required.
• Proficiency with Electronic Health Record (EHR) system for documentation and care coordination.
• Ability to develop and maintain tracking databases and dashboards (Excel or dedicated database).

Physical Working Conditions and Office Setting Description:

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting standing frequent bending stooping or stretching.
• Frequent and prolonged typing and frequent and prolonged operation of computer keyboard and telephones required.
• Requires occasional use of fax machines telephones copiers and other office equipment.
• Employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 25 pounds and occasionally lift/and or move up to 50 pounds.

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About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex disability status sexual orientation gender identity age protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.