Transcript Evaluator

Compensation

Job Description Summary

Job Description

Responsibilities and Duties Include:

• Provides customer service by greeting visitors answering phones and responding to inquiries while assisting in the resolution of routine student employee and/or other issues in accordance with pre-determined college policies and department practices making appropriate referrals as needed.

• Answers researches records and resolves all questions related to a students transfer evaluation.

• Assists with student intake and service coordination by collecting required information providing guidance on processes and routing students to appropriate services or staff.

• Performs a variety of tasks involving routine step-by-step work that follows established procedures and guidelines with limited discretion in resolving issues and which requires escalation for guidance and determination of appropriate actions.

• Completes data entry and maintenance functions and drafts edits and revises correspondence reports and other materials following established procedures and directives.

• Researches compiles and reviews data to prepare reports summaries and/or replies to inquiries and maintains spreadsheets and other data tools to support reporting and special project needs.

• Receives reviews evaluates and processes official transcripts and academic records in accordance with established policies and procedures ensuring accuracy completeness and timely processing.

• Evaluates and records transfer credit using established equivalency guidelines articulation agreements and policies and procedures.

• Collaborates with academic departments to confirm course equivalencies and applicability of transfer credit to SF courses and degree requirements.

• Reviews reports modifies student records and other data elements as needed to support the evaluation of transcripts.

• Maintains accurate student academic records by reviewing processing and documenting transcript information in the student information system.

• Maintains knowledge of college and departmental rules policies and procedures relating to articulation matriculation and transfer credit.

• Keeps a record of operating procedures and may share position specific knowledge including use of collegewide ERP and related system processes by providing guidance on standard operations and established departmental procedures as needed.

• Communicates collaborates and maintains relationships with internal and external community constituents.

• May assist in maintaining the departments web and social media presence by coordinating content updates and submitting requests to Marketing and Communications for publication.

• May occasionally assign or monitor tasks for other workers including but not limited to student employees part-time and/or temporary staff.

• Provides service to the college through participation in events committees and other college activities.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Transfer and Transcript Evaluation Supervisor

QUALIFICATIONS

Required: A high school diploma or equivalent with two (2) years of experience or a combination of education and/or experience equal to two (2) years.
Additional Requirements: A criminal background check will be conducted.
Preferred:An associate or bachelors degree in a related field with experience in post-secondary student services.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Detail Oriented - Proven accuracy and attention to detail.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Team Orientation & Interpersonal highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application a letter of intent an up-to-date resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.