Training Technician

The incumbent serves as a member of the Training and Quality (TQM) department providing administrative and technical support to all Member Services (MS) organizations.

Major Duties Include (but are not limited to):

• Assists with tracking and monitoring training requirements;
• Researches and verifies accurate information is contained in records including electronic databases;
• Assists in research and development of curriculum-based support materials and activities;
• Prepares and delivers presentations to different audiences;
• Assists with scheduling interviews and meetings; Maintains training library accountability and inventory;
• Drafts and broadcasts training opportunities announcements;
• Documents training results and record training sessions;
• Follows up on status of customer service satisfaction surveys via email telephone or in person;
• Responds to inquiries pertaining to employee training records history and account access;
• Troubleshoots database system log-in and other access related issues;
• Identifies and coordinates necessary training equipment supplies and materials;
• Provides support for special training projects; Schedule training opportunities classrooms and other resources;
• Ensures training rooms are adequate size to meet the number of anticipated participants;
• Assists with classroom/facilities setup and cleanup;
• Assists with records management and file maintenance;
• Arrange training records for storage disposition and retrieval according to the agency established records retention and disposition plan;
• Monitors supply inventory and prepares purchase/work orders;
• Identifies employee training deficiencies through file research subject matter experts and correspondence; and
• Reviews routes and maintains accurate and complete records pertaining to training requests tuition reimbursement and purchase request authorizations.

Work Schedule: Monday - Friday between the hours of 7:30 am - 5:30 pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position.
Definition of Virtual work: Employee works outside of original hiring duty station at VA-owned or leased space.
Remote: This position is not authorized for Remote work.
Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place.
Location Negotiable: The location negotiable option applies to VA employees who are already assigned to a VA duty station. This option will be implemented in accordance with applicable VA policies as well as current agency and Presidential guidance.
Position Description/PD#: Training Technician/PD077150
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

The location negotiable option applies to VA employees who are already assigned to a VA duty station. This option will be implemented in accordance with applicable VA policies as well as current agency and Presidential guidance.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/22/2026.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

(1) Utilizing electronic database programs to enter edit extract research analyze and report data;
(2) Resolving help desk tickets related to online database access and log-in issues for customers;
(3) Posting training classes reserving training rooms which meet anticipated participant size coordinating necessary software and hardware requirements for training delivery and providing training class handouts and supplies for presenter(s) and participants;
(4) Assisting in developing training materials and activities;
(5) Tracking maintaining and retrieving training records and files.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a 4-year course of study leading to a bachelors degree.

OR

Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of Specialized Experience and Education beyond 2 years above High School (Transcripts Required).

For more information on these qualification standards please visit the United States Office of Personnel Managements website at