Training and Compliance Coordinator Emergency Shelter

LifeWorksofAustin TX is looking for aTraining and Compliance Coordinator to join our Emergency Shelter team!

The Training and Compliance Coordinator manages coordinates and oversees all emergency shelter staff training and quality control processes to ensure compliance with state regulatory and agency requirements. This position plans schedules facilitates tracks and evaluates required trainings for shelter staff supports onboarding and ongoing professional development and establishes policies and procedures to promote consistency and accountability amongst shelter staff. The coordinator also monitors staff fidelity to the agencys evidence-informed treatment model identifies training and performance needs and works collaboratively with leadership to ensure staff maintain the knowledge skills and competencies necessary to provide safe effective and compliant services to youth.

This full time exempt position earns a competitive rate ranging from $57643 - $81389 depending upon experience. Benefits are also included which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical dental and vision options!); a retirement savings plan with 50% match on the first 6% of contributions and much more!

RESPONSIBILITIES

• Develop coordinate schedule and facilitate required training for all emergency shelter staff in accordance with DFPS HHSC regulatory and agency requirements.
• Facilitate Handle With Care training including verbal de-escalation crisis prevention and approved physical intervention techniques.
• Facilitate and/or coordinate evidence-informed and strengths-based trainings including Trauma-Informed Care TBRI ACEs professional boundaries normalcy and youth development.
• Conduct new employee onboarding and ensure all required training certifications and documentation are completed prior to staff working in ratio with youth.
• Provide ongoing refresher training and professional development based on identified shelter staff needs incidents quality assurance findings and regulatory changes.
• Monitor staff implementation and fidelity to the agencys evidence-informed treatment model and provide coaching feedback and corrective training when needed.
• Conduct regular quality control reviews to identify gaps in staff practice documentation safety procedures and program implementation.
• Provide crisis intervention and de-escalation support during incidents involving youth and assist staff in responding to behavioral and emotional crises.
• Assist with the development and implementation of corrective action performance improvement and retraining plans when staff do not meet agency or regulatory expectations.
• Collaborate with Program Managers and agency leadership to identify training needs and ensure consistent implementation of shelter policies and procedures.
• Assist with preparation for licensing reviews audits monitoring visits and other regulatory inspections by ensuring required training and quality assurance documentation is complete and readily accessible.
• Participate in staff meetings case staffing program meetings and other organizational activities as needed to support communication accountability and continuous quality improvement.
• Maintain confidentiality and protect the privacy and dignity of youth families and staff in accordance with agency policy and applicable laws and regulations.
• Perform other duties as assigned to support the safe effective and compliant operation of the emergency shelter.

QUALIFICATIONS
EDUCATION AND EXPERIENCE

• Requires a Bachelors Degree in social or behavioral sciences or administrative field;
• Requires a minimum of 2 years related experience; or
• Equivalent combination of education and experience.
• Previous experience training coaching supervising or mentoring staff preferred.
• Knowledge of trauma-informed care strengths-based practices adolescent development crisis intervention and de-escalation techniques.
• Strong understanding of DFPS HHSC licensing and regulatory training requirements applicable to residential child-care programs preferred.
• Strong organizational skills with the ability to manage multiple training schedules deadlines compliance requirements and staff onboarding processes.
• Strong written and verbal communication skills with the ability to provide clear instruction constructive feedback and professional coaching.
• Must be able to work a flexible schedule including occasional evenings weekends or after-hours coverage based on training onboarding and shelter needs.

CORE COMPETENCIES AND SKILLS

• Client Focus - Builds transformational relationships with clients and delivers mission-centered solutions.
• Collaborates and Adapts - Builds partnerships and works collaboratively with others to meet shared objectives and fulfill our mission; adapts ones approach and demeanor to meet the shifting demands of different situations.
• Honors Differences - Embraces different perspectives cultures and backgrounds by being open to others opinions ideas and experiences; develops an inclusive culture that creates solutions to meet the needs of our clients.
• Nimble Learning - Actively learns from successes failures and others experiences and shows a willingness to pivot and try new things.
• Builds Trust - Gains the confidence and trust of others through integrity dependability and authenticity.
• Action Oriented - Takes initiative shows resourcefulness and directs focus and energy on mission-critical opportunities challenges and changes.

CERTIFICATES LICENSES REGISTRATIONS

• Must possess or be able to obtain a valid Texas drivers license within 30 days
• Standard First-Aid and CPR certification as required by individual program
• TBRI Practitioner/Educator certification or formal TBRI training preferred
• Handle With Care Instructor/Trainer certification preferred
• Certification or formal training in Trauma-Informed Care
• Certification or formal training in Crisis Intervention/Prevention

ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness youth aging out of foster care young adults and young parents LifeWorks is committed to solving youth homelessness through housing mental health education and workforce services. Our vision is a Central Texas where every young person has a place to call home a sense of belonging and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth ensuring that every young person has access to a safe home the chance to heal and opportunities to learn and work. Through innovative problem-solving shared accountability and evidence-based solutions we are relentless in achieving real sustainable and measurable results for the clients we serve.

A career at LifeWorks offers opportunities to grow professionally while making an immediate lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.

Required Experience:

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