Tools Consultant L1

Role Name: Monitoring Solution Architect / Observability Architect

Primary Skills: Monitoring Tools (Dynatrace Splunk Tivoli) Application Performance Monitoring (APM) N-tier architecture Production Support Monitoring Strategy & Instrumentation

Secondary Skills: Cloud & Container Monitoring Java/.NET understanding OS (Unix/Windows) ITIL processes Stakeholder communication & training

POSITIONSUMMARY:

The Operational Intelligence Team seeks a strong engineer to develop document and drive the monitoring strategy and its adoption and evolution with a focus on standards and application instrumentation for critical Banking Applications.

Senior Architect that will participate in the development and implementation of monitoring strategy and solutions aligned as core to the business information flows and systems architecture. This individual provides integrated systems planning and recommends new or different technologies that will enhance current systems and support overall corporate and business goals aligned to the Application Production Support monitoring strategy. Recommends the appropriate monitoring capabilities in support of business process and is responsible for delivery of aligned capabilities across critical business applications. Serves as a fully seasoned/proficient technical resource; providing leadership in the execution of aligned as a team member or as an individual contributor.

This is a unique opportunity to work with Business Application Development and Support teams Monitoring Tools teams and to create Monitoring Requirements and build end-end monitoring solutions to support applications.

This is not an application development role however experience working in some capacity with an application development team - understanding how different components in an application work together interaction with the middleware system software and Hardware is essential. Diverse engineering skills to architect and implement monitoring solutions

What you will do:

Rollout of the strategic monitoring tool across Banking APS applications

SME for monitoring tools that form part of the global monitoring strategy

Monitoring setup for Applications on Cloud and Containers infrastructure.

Host demos overviews and training of the monitoring tools for adoption across teams preparing related materials to support sessions and adoption of tools (presentations operational manuals etc.)

Liaise with APS in the planning and scheduling of deployments

Consult with APS teams and assist in configuration of monitoring events/dashboards to maximize the potential and use of monitoring tool

Preparation of reporting of monitoring tools adoption and other related data points and other relevant metrics

Participate in global discussions on the continuation and evolution on global monitoring strategy.

REQUIREDSKILL:

o4-year college degree required

o2 years Development or Architecture experience for multi-tiered business applications

o5 years production systems Architecting and/or support role.

oProven experience with supporting monitoring tools such as Dynatrace Tivoli Splunk Sitescope Catchpoint

oFamiliarity with supporting monitoring on Cloud and Containers infrastructure

oKnowledge of OS (Windows/Unix) based infrastructure services processing monitoring shell scripts etc.

oProven experience in programming languages (Java and/)

oProven experience in application/network performance and availability monitoring

oProven experience in N-Tier Architecture supporting a multitude of products (Webserver Middleware Database etc.)

oKnowledge of ITIL functions and processes

oAn excellent communicator able to network and influence across multiple levels is required of this role

oA self-motivated hands-on driven individual.

oA strategic thinker who can link business context to technical reality.

DESIREDSKILL

oPrevious experience in development and/or support of Banking applications.

oExperience in Major Incident Management

The ideal candidate will have experience working and being successful in a large multi-data center enterprise environment. Business acumen a plus. Communication and flexibility are important skills for this role as special projects may be assigned over time.