Tier-2 Help Desk Support (Field IT)

Location: Battle Ground WA
Job Type: Full-Time
Travel: Up to 20% to regional field offices

Were seeking a Tier-2 Help Desk Support professional to provide desktop application and end-user IT support across office and field locations. Youll troubleshoot hardware software networking mobile devices printers and assist with technology refresh projects while delivering exceptional customer service.

• Provide desktop laptop application and remote IT support
• Troubleshoot PCs printers phones mobile devices and network issues
• Perform computer imaging software installation and hardware maintenance
• Manage IT assets and support technology refresh initiatives
• Resolve Service Desk tickets and coordinate with internal IT teams
• Ensure compliance with IT processes standards and security policies

• Associates degree with 3-5 years of IT support experience or Bachelors degree in IT
• 5 years of desktop/help desk support experience
• Strong troubleshooting and customer service skills
• Experience with IT ticketing systems (ServiceNow preferred)
• Knowledge of desktop/laptop imaging and hardware support
• Ability to prioritize tasks and adapt to changing technologies

• Microsoft 365 & Teams
• Windows 10
• Active Directory
• PXE Imaging
• Citrix
• Remote Desktop/Remote Assistance
• HP Desktops & Laptops
• iPhone Support
• Microsoft Edge & Internet Explorer
• Multi-Function Printers

Required Skills:

Help Desk Implementation