Ticket Coordinator, Entry level

What You Will Do:

At Independent Software as a Ticket Coordinator you will manage dedicated ticket queues to ensure end-user issues are properly prioritized and assigned to the appropriate technical resources for resolution. You will monitor ticket activity support effective resource allocation and help ensure established service levels and objectives are consistently met.

This role requires strong organization communication and multitasking skills and the ability to work effectively in a fast-paced high-stress environment.

Key Responsibilities:

• Monitor dedicated ticket queues and assign tickets to appropriate technical resources for troubleshooting and resolution
• Monitor ticket queues to ensure Service Level Agreements (SLAs) are maintained
• Identify tickets that are outside the teams scope and route them to the Service Desk or appropriate support team
• Ensure associated tickets are properly linked to the parent ticket
• Perform appropriate follow-up after incidents are resolved
• Ensure tickets are properly assigned based on technical support needs
• Facilitate resource allocation based on workload and ticket volume
• Manage multiple priorities while communicating clearly with technical teams and stakeholders

• Minimum of one (1) year of experience in a customer-centric environment such as an office administrative role communications role or project management environment
• Strong organizational and multitasking skills
• Ability to communicate clearly and professionally
• Ability to prioritize work and manage multiple tasks simultaneously
• Ability to work effectively in a high-stress fast-paced environment

• Minimum of one (1) year of relevant customer-centric experience required

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

• Support critical national security missions that matter
• Be part of a close-knit employee-first culture where your voice is heard
• Expand your skills through ongoing training mentorship and career development
• Enjoy competitive compensation generous benefits and work-life balance

Ready to take the next step in your career Join us and be part of something bigger.

Apply today.


Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.