Thermal Site Based Services Intern (Summer 2027)

POSITION SUMMARY

We are seeking a dynamic and motivated individual to join our Service team as a Services Intern. This internship offers hands-on experience across service delivery customer support and operational processes within our organization. The ideal candidate is customer-focused adaptable and possesses strong communication analytical and problemsolving skills.

Preferred experience: Candidates with solid Power BI skills including the ability to build dashboards and reports are strongly encouraged to apply.

RESPONSIBILITIES

• Assist in providing frontline customer support through various channels. Address customer inquiries troubleshoot issues and escalate complex cases as needed.
• Support service delivery processes to ensure timely completion of service requests.
• Assist in maintaining accurate records and documentation related to service activities including service requests customer interactions and service delivery metrics.
• Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.
• Learn about our products and services to provide effective support and assistance to customers.
• Utilize Power BI (preferred) to support data visualization needs such as building dashboards generating reports and helping the team monitor key service metrics.

QUALIFICATIONS

• Must be pursuing a degree in Business Administration Customer Service Data Analytics or a related field.
• Excellent written and verbal communication skills.
• Demonstrated work ethic and strong attention to detail.
• Strong analytical and critical-thinking skills.
• Ability and willingness to learn in a fastpaced environment and produce highquality work.
• Collaboration and teamwork skills.
• Preferred: Solid Power BI experience including the ability to create dashboards reports and data visualizations.

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TIME TRAVEL REQUIRED

None.

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