The Costumer Customer Service Theatre Associate

Role Overview

The Production & Theatre Associate is a full-time seasonal role (onsite in Schenectady NY) that will support and advance the work of two critically important teamsTheatre (where Directors share their vision and orders the costumes for their shows) and Production (where costumes are curated altered accessorized and prepared for shipping).

The Production & Theatre Associate is primarily responsible for answering all incoming calls and emails from directors and customers.

They will be responsible for following up on and proactively contacting directors to ensure all production information is complete prior to their costume ship date capturing all information about a requested show including show name format dates directors contact information and preferences to ensure that internal teams can fulfill costume merchandise and service orders.

The Production & Theatre Associate is also responsible for writing descriptions of costumes wigs and accessories to be shipped to school and community theatres. These descriptions are used by the actors to identify their costumes and by our teams to track what weve sent to customers and what is returned to stock post-show.

The Production & Theatre Associate works closely with the Production and Costuming teams ensuring directors requests are shared and communicated ensuring scheduling conflicts are cleared and when necessary jumping in to lend a hand to the Production and Theatre teams wherever needed to ensure that all costumes merchandise wigs and accessories are ready for the show and ready to ship.

If you are passionate about ensuring the show will go on for thousands of actors nationwideand delivering outstanding customer experiences we invite you to apply today and become a part of our legacy at The Costumer.

Theatre Responsibilities

• Answer all incoming calls and promptly reply to all emails (same business day)

• Enter costume descriptions into computer systems to facilitate customer use and inventory management.

• Create accurate costume rental estimates.

• Capture information from directors and business office representatives to complete contracts and provide information required by the Production & Theatre teams.

• Create process and manage show and customer files.

• Send thank you notes and follow-up emails to customers and directors.

• Provide excellent customer service in person online and via phone.

• Coordinate with e-Commerce and retail teams to identify order and bundle merchandise with costume rentals.

• Process returned rental items and restock costumes into inventory and storage.

• Keep detailed sales rental and order records.

• Create worksheets for dressing lists show notes and costume checks.

• Learn to capably operate cash registers computer software and equipment and other systems and equipment with training.

• Perform other duties as assigned by supervisor.

Requirements

• 1-3 years experience working in a rental costume rental customer service or administrative role.

• Excellent customer service and verbal and written communication skills.

• Ability to calculate figures and amounts such as percentages sales prices total purchases etc.

• Ability to multitask and be well-organized while managing operational priorities and customer needs.

• Ability to work independently and in collaboration with a team.

• Ability to understand and follow written and verbal instructions.

• A love for theatre performing arts costuming and/or Halloween!

• Proficient computer and cash register skills.

• Flexibility and willingness to enthusiastically work with constantly changing priorities.

• Ability to effectively communicate with people at all levels and from all backgrounds.

• Acute attention to detail and commitment to high standards.

• Bonus if you have experience or knowledge in theatre production or costume crafting.

Education

• High school diploma required; one-year certificate or bachelors or associates degree from college or technical school preferred.

Schedule: Full-time flexible schedule to meet business needs including some weekends during busy seasons (Feb-May and October-November)

Work Location: In person in Schenectady NY

FLSA Status: Nonexempt

Pay: $18.00/hour

Physical Demands:

• Ability to lift a minimum of 30 pounds independently on an occasional to frequent basis.

• Ability to spend up to 100% of work time standing or moving about all areas with The Costumers facilities. Physical activities include but are not limited to bending stooping lifting climbing carrying walking and/or reaching on a frequent basis.

• Employee may be required to stand walk sit talk and hear use hands to type and utilize the tools provided.

Qualifications: To perform this job successfully an individual must be able to perform each essential function or duty satisfactorily with or without reasonable accommodations. The requirements and responsibilities are representative but not exhaustive of the knowledge skills and abilities required.

Language Skills:

Must be able to speak read write and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read analyze and interpret general business information including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as percentages sales prices total purchases etc.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral or schedule form.

Work Environment:

The work environment characteristics described herein are representative but not exhaustive of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ambient room temperatures lighting and traditional equipment as found in a typical office/retail/supply room/warehouse inventory storage environment.

About The Costumer

The Costumer is a 108 year-old costume rental and retail business. We are committed to advancing scholastic theatre with its transformative benefitsenhancing communication skills boosting self-confidence encouraging resilience enhancing social skills and fostering empathy and critical thinking. We take pride in providing theatre-quality costumes wardrobe services makeup accessories wigs and props for thousands of productions annually.