Terminal Manager

The Terminal Manager is responsible for leading all aspects of terminal operations. This role provides strategic and daytoday leadership to ensure safe compliant and efficient movement of freight from inbound receipt through final delivery. The Terminal Manager ensures operational performance aligns with contractual service financial and regulatory commitments across all supported modes. They drive workforce planning capacity management cost control and terminal productivity through strong operational discipline and datadriven decisionmaking. They partner with transportation providers carriers customers and internal teams to ensure seamless handoffs and service delivery.

Responsibilities

• Lead all operations across the terminals transportation flows from inbound receipt through final delivery.
• Ensure service financial safety quality and regulatory requirements are met across all transportation modes.
• Coach operations and support teams to drive consistent execution operational discipline and process accuracy.
• Own terminal P&L performance including labor variable costs period expenses and cost-to-serve across modes.
• Lead workforce planning volume forecasting transportation capacity alignment and crossmode resource allocation based on network and customer demand.
• Monitor terminal operational and financial performance identify variances and implement corrective actions.
• Manage terminal capital expenditures tied to approved investments terminal improvements and all operational handling needs.
• Sponsor and lead initiatives that improve productivity quality velocity safety and cost performance.
• Establish and manage terminal KPIs aligned with safety regulatory compliance ontime performance mode accuracy cost and productivity.
• Lead regular operational transportation and performance reviews to assess results and identify improvement opportunities.
• Proactively manage employee relations through communication coaching performance feedback and team development.
• Ensure robust safety practices and full compliance with DOT OSHA TSA FMC IATA rail and other mode-specific regulations.
• Collaborate with carriers drayage providers freight forwarders brokers linehaul partners and regulatory authorities to ensure smooth multimodal operations.
• Support and promote continuous improvement methodologies using data structured problem-solving and transportation analytics.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: Undergraduate degree in Supply Chain Management Business Transportation Logistics or a related field preferred; High School Diploma or GED/equivalent required.
• Certification/Licensure: Valid forklift certification/licensure (or ability to obtain before operating equipment) required including operation of applicable material handling equipment (MHE) such as sit-down/stand-up forklifts reach trucks order pickers pallet riders or other specialized MHE as required by the site. Additional equipment certifications may be required depending on facility needs.
• Training in Lean Six Sigma DOT compliance IATA/IMDG familiarity or similar is preferred.
• Experience: 5 years of leadership experience in multimodal transportation 3PL contract logistics or operational environments involving ground air ocean or rail.
• Strong working knowledge of multimodal transportation processes carrier operations freight flow management and terminal/linehaul coordination.
• Strong functional understanding of TMS WMS ERP (McLeod SAP Oracle etc.) and reporting/data tools.
• Proven ability to manage operational KPIs labor planning transportation capacity and cost performance.
• Experience developing and using dashboards scorecards and transportation KPI reporting to manage terminal performance.
• Ability to create track and interpret safety quality delivery cost and productivity metrics across multiple transportation modes.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.).
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting) with travel for related meetings/events.

#LI-Onsite #LI-KB1