Technology Support Specialist II

SYSTEMTECis seeking Technology Support Specialist II for a on-site opportunity for candidates in Columbia SC. Candidate will provide technical support to end users through a 24x7 Technology Support Center resolving hardware software application and account-related issues while delivering a high level of customer service. The role requires strong troubleshooting skills and the flexibility to work an ongoing after-hours schedule including nights and/or weekends.

Required Qualifications of the Technology Support Specialist II:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Must be eligible to obtain the required C2 clearance.
• Must be willing and able to work 100% onsite in Columbia SC.
• Must be available for an indefinite after-hours schedule that may include nights weekends and extended shifts.
• Must have a bachelors degree in Computer Science Information Technology or a related field; OR an associates degree in a related field; OR two years of related work experience plus two years of technical help desk or comparable experience.
• Strong customer service communication troubleshooting and problem-solving skills are required.
• Ability to provide clear technical guidance to users with varying levels of technical knowledge.
• Ability to work effectively in a fast-paced phone-based 24x7 support environment.
• Ability to accurately document technical issues troubleshooting steps customer interactions and resolutions.
• Ability to assess the business impact of technical issues and escalate appropriately.

Preferred Skills/Experience of the Technology Support Specialist II:

• Active Directory
• RSA
• Password resets and account unlocks
• Windows and application troubleshooting
• Knowledge-base management and technical documentation
• Gap analysis and technical support process improvement

Responsibilities of the Technology Support Specialist II:

• Respond to inbound customer requests and troubleshoot routine through moderately complex technical issues.
• Assist users with account access password resets application concerns hardware/software problems and other common technology issues.
• Research reported problems identify appropriate solutions and provide clear technical guidance to customers.
• Evaluate issue severity and business impact escalating complex or critical problems to the appropriate technical resources.
• Document customer interactions troubleshooting activities resolutions and other relevant information in support databases.
• Monitor technology environments and support information to identify potential issues and contribute to maintaining current knowledge-base and technical documentation.

Work Location: Columbia SC 100% onsite. The position supports a 24x7 operation and requires ongoing flexibility to work overnights and/or weekends.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation access to health dental disability and life coverage and 401(k) with match.

***Please note:SYSTEMTEC is not set up to employ workers in the states of California New York and New Jersey.***