Technology Support Specialist I

Job Title

Technology Support Specialist I

Classification

Technology Support Specialist I

Auto Req. ID

562489

Salary Range

Classification Range $4595 - $6694 per month

(Hiring range depending on qualifications not anticipated to exceed $4595 - $4974 per month)

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM. This is a temporary position to end on or before June 30 2027 with a possibility of renewal on an annual basis if funds and/or program needs exist.

Why CSUF

California State University Fullerton (Cal State Fullerton) is a leading public university committed to student success academic excellence and inclusive excellence. The university fosters a collaborative environment that supports teaching research and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement career success and economic mobility.

Department

The Division of Information Technology (IT) strives to be a strategic innovative and bestinclass IT organization that provides a leadingedge technology environment for students faculty and staff to advance the Universitys mission vision and goals. We are seeking an exceptional individual to join our IT-Student Technology Services team as the Technology Support Specialist I. The ideal candidate in this role should have a positive attitude and an active energetic mind characterized by highly ethical practices and a commitment to inclusivity openness flexibility integrity and kindness.

Duties and Responsibilities

Centrally managed by the Division of Information Technology and locally directed by the department of TitanHEALTH the Technology Support Specialist I (TSS I) provides entry-level technical support for hardware and software computer deployment and maintenance desktop systems and related technology services for TitanHEALTH and Counseling and Psychological Services (CAPS). The TSS I assists TitanHEALTH/CAPS staff with troubleshooting system setup equipment installation and basic technical support to ensure the effective operation of TitanHEALTH and CAPS technology resources and data security.

The TSS I provides support for a variety of systems and applications including Point N Click (PNC) Clinisys Windows and Mac environments; monitors the help desk ticketing system and responds to entry-level support requests in a timely and professional manner; provides support for IT-supported software cloud-based applications and services; ensures work stations exam rooms pharmacy/lab/x-ray conference rooms and all other spaces in TitanHEALTH and CAPS are properly configured and operational. Tests and evaluates new technologies and applications for alignment with operational and security needs; runs reporting features of operational applications and systems and creates reports as needed; provides practical solutions to a variety of user technical issues; provides training and 1:1 user support with the use of technical equipment; configures laptops and other technology devices for use in clinical and administrative functions within TitanHEALTH and CAPS; prepares equipment for deployment and maintains accurate tracking of technology assets. Responds to phone and web-based IT requests; logs and maintains support tickets and tracks follow-up; delivers and installs all technology including hardware software and security features as warranted; in the absence of the Systems Administrator assist with the coordination of IT student assistants including task delegation consultation and providing feedback on student work; provides timely communication regarding IT and systems related challenges impacting healthcare and mental health services or data security to supervisor and onsite manager. Other duties as assigned.

Essential Qualifications

Equivalent to a bachelors degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Under direct supervision performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems. Provides customer service and support to campus users and troubleshoots problems. Recognizes and analyzes trends. Performs basic technology updates and tasks following defined procedures. Project work is reviewed for understanding of professional concepts and compliance with policies and procedures. General knowledge of information technology systems applications and networks. General knowledge of hardware and software troubleshooting and related technology support practices. Organizational and time management skills to plan organize and prioritize work. Attention to detail and accuracy. Analytical skills to collect and analyze information and troubleshoot problems. Demonstrated communication and interpersonal skills to work with students faculty and staff to obtain pertinent information communicate technical information to diverse audiences and document issues and resolutions. Ability to maintain confidentiality and appropriately handle sensitive information. Ability to work independently and as part of a team as well as build relationships with diverse stakeholders. Computer skills to appropriately respond to IT complaints and issues.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

License/Certifications

A valid California drivers license.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University Fullerton is committed to fostering an environment where students staff administrators and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race sex color ethnicity national origin or any other protected status.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083 revised July 21 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant Teaching Associate Instructional Student Assistant or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University Fullerton is not currently sponsoring anynewH-1B petitions for staff management or faculty positions.

Effective October 1 2025 the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2 5 7 and 9. This position may be subject to changes resulting from this implementation in alignment with the provisions of the collective bargaining agreement.

Hiring Preference

On-Campus CSUEU Employees