Technology Specialist

BASIC FUNCTION

The Technology Specialist provides on-site technical support for Goodwill Industries of Middle Georgia & the CSRA supporting retail stores restaurants hospitality venues career centers Helms College campuses and administrative offices. This role installs maintains and troubleshoots computer hardware Microsoft 365 Windows and Apple devices printers Point-of-Sale systems end-user devices and enterprise applications. The Technology Specialist also assists the Network Administrator with network equipment installations troubleshooting and infrastructure projects while delivering outstanding customer service and timely issue resolution.

PRIMARY RESPONSIBILITIES

Demonstrate Goodwill core values through service ownership accountability and respect.

Troubleshoot diagnose and resolve technical issues discovered and/or reported by end users.

Install configure maintain and troubleshoot Windows and Apple desktops laptops tablets mobile devices printers scanners and peripherals.

Support Microsoft 365 Teams OneDrive VPN Wi-Fi Point-of-Sale systems and enterprise applications.

Assist the Network Administrator with network equipment installations troubleshooting and infrastructure projects.

Create and manage Microsoft 365 user accounts licenses and permissions.

Maintain accurate hardware inventory and technical documentation.

Manage Zendesk tickets and communicate status updates to users.

Travel to Goodwill locations throughout Middle Georgia and the CSRA (5070%).

Participate in technology deployments upgrades after-hours maintenance and rotating on-call support.

Participate in regular professional development requirements.

Perform all other duties as assigned.

SUPERVISOR

Director of Information Technology

JOB SPECIFIC COMPETENCIES

Strong troubleshooting and analytical skills.

Excellent customer service and communication skills.

Experience supporting and troubleshooting both Windows and Apple environments.

Experience supporting Microsoft 365.

Strong organization and documentation skills.

Ability to work independently and manage multiple priorities.

Experience with Zendesk or similar ticketing platform preferred.

Travelapproximately 5070%.

Must be able to lift 50 lbs. climb ladders and work in confined spaces.

QUALIFICATIONS

Associate degree in Information Technology or equivalent work experience.

Minimum of two (2) years of hands-on on-site IT support experience.

Experience supporting Microsoft 365 Windows and Apple environments.

Experience supporting retail education and hospitality environments preferred.

Valid drivers license and reliable transportation.