Technology Services & Security Intern

VISION:âTransform the university through the power of generosity.

MISSION:âUnite donor passions with university priorities to elevate the impact of Oklahoma State University.

DEPARTMENT PURPOSE:âThe Technology Services and Security team contributes to the mission by providing secure reliable and innovative technology solutions and services to the Oklahoma State University communityâin order toâmaximize its strategic fundraising capabilities.

PRIMARY PURPOSE: The Technology Services and Security Intern provides and maintains equipment and technology which allows staff to quickly and efficiently cultivate philanthropic support for OSU from donors.


Technical Support & Troubleshooting (50%)

• Assist users by monitoring the ticket queue and responding to general support for tickets.
• Provide hands-on support for common hardware and software issues.
• Perform routine updates to operating systems and software to maintain system security stability and performance.

General Support (30%)

• Provide hands-on support for hardware setup and relocation.
• Installing printers resolving common printer issues and general printer maintenance
• Assist with decommissioning computers and peripherals.

Documentation (20%)

• Create and update user guides FAQs and internal documentation.
• Document processes and procedures.

Other duties as assigned.


JOB COMPETENCIES AND EXPERIENCE:
Education & Certifications-

• Currently enrolled in college with an emphasis in Information Systems Computer Science Computer Engineering or equivalent bachelors degree program.

Experience-

• Academic or practical experience with Microsoft Windows desktop operating systems including software installation and configuration.
• Basic understanding of PC hardware repair.
• Intermediate knowledge of common PC applications including Microsoft Outlook Teams Excel and Word.
• Experience with Apple products (iPad iPhone MAC) preferred.
• Aptitude for critical thinking analysis and troubleshooting.
• Attention to detail.
• Cooperative attitude with a desire to learn.
• Ability to maintain a professional and courteous demeanor at all times.
• Proven sense of humor and ability to have fun.

Organizational Competencies-ââ

• Effective Communication:âCommunicates well (written and verbal); exhibits exceptional listening skills and is transparent through open dialog and informational sharing; seeks first to understand and assumes positive intent; deals with others in a straightforward and honest manner while conveying both good and bad news; avoids telling themselves a story and works to deploy crucial conversation communication techniques; shows the highest level of understanding courtesy tact empathy and concern with all interactions.â
• Execution & Initiative:âDemonstrates a high level of initiative on assignments; expresses interest in taking on more responsibilities and contributing to overall goals; proactively contributes to problem solving and pursues continuous improvement efforts at all times; takes responsibility to ensure that quality and timeliness of deliverables meets organizational and donor expectations; ensures work is accurate; delivers upon commitments while demonstrating integrity stewardship of resources and service to OSU.â
• Teamwork/Interpersonal Skills:âBuilds and maintains strong internal working relationships that promote open and honest communication; cares for others personally and professionally; values diversity and treats all individuals with respect and professionalism; demonstrates an open mind-set when presented with opportunities to learn about different culture approaches or opinions; supports team efforts and makes the foundation a more enjoyable place to work.â
• Problem Solving/Judgment:âSeeks guidance and expert opinions in decision-making and planning process; gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom; responds appropriately andâtimelyâto issues; accepts responsibility for actions.â
• Adaptability/Flexibility:âCommitted to continuous improvement; adapts to change is open to new ideas; takes on new responsibilities handles pressure and adjusts plans to meet changing needs;âshows ability to listen actively to different perspectives and consider alternate views based on new information; demonstrates self-control and remains productive during times of uncertainty.â
• Courage & Conviction:âProactively takes responsibility for individual outcomes regardless of success and learns from all results; demonstrates dedication to the principles of truth and honesty even when the message may not be welcome; maintains confidentiality; supports company values walks the talk; behaviors and actions are consistent with statements values and beliefs; practices ethical decision making; has courage to try something new when encouraged by others; shows accountability and credibility by following through on commitments; receives constructive feedback from others and looksâtoâcontinually improve.â
• Donor Centered:âFollows through with appropriate actions and/or information to meet the requests of donors; actively shares contacts and relationships with those who may have common goals or needs; embraces development and stewardship strategies that build relationships and respect the donors interests while balancing university priorities; solidifies personal relationships with mutual trust and fulfillment on commitments.â
  

PHYSICAL REQUIREMENTS:âAbility to communicate effectively in person by phone and via video conferencing. Requires frequent repetitive motions for operating computers telephones and standard office equipment. Ability to sit or stand for extended periods while working at a computer attending meetings orâparticipatingâin events. Requires the ability to bend stoop kneel or reach as needed to install troubleshoot orâmaintainâcomputer equipment under desks or in confined spaces. Ability to travel locally and to other OSU or OSU Foundation locations meetings and university events which may include walking on campus and navigating varied environments.âRequires a valid drivers license.âAvailability to work occasional evenings weekends or on-call hours asârequiredâto support system maintenance or critical issues.âRequires the ability to lift carry push or pull materials up to approximately 20 pounds with occasional lifting of materials over 20 pounds

Required Experience:

Intern