Technology Integration & Support Engineer

Location:

Guardian Dentistry Partners is a fast-growing Dental Partnership Network (DPN) focused on empowering dentist entrepreneurs and their teams. We combine the strength of local practice identity with the technology resources and scale needed to support sustainable growth.

We are seeking an experienced Technology Integration & Support Engineer to join our team on a 1-year contract basis.

This role will support technology operations across our growing network of dental practices with a focus on MSP management dental technology PMS conversions Microsoft 365 administration system integrations and practice-level technology support.

The ideal candidate has hands-on experience working with Managed Service Providers (MSPs) and/or dental practice technology and is comfortable managing multiple priorities in a fast-paced distributed environment.

At the conclusion of the 1-year contract Guardian will reevaluate business and technology needs to determine future opportunities.

• Lead technology onboarding and PMS conversions during practice transitions.
• Partner with and manage external MSPs including coordinating service requests dispatches escalations and resolutions.
• Support core platforms including Denticon Microsoft 365 Teams SharePoint EDR and RMM.
• Manage employee onboarding/offboarding access equipment and technology setup.
• Administer Microsoft Intune Entra ID Conditional Access IAM endpoint compliance and device lifecycle management.
• Manage domains DNS technology orders and internal IT tickets through Freshdesk.
• Support SharePoint Teams Power Platform Power Automate and SSO integrations.
• Partner with technology vendors and third-party dental platforms such as Jarvis and Dental Intelligence.
• Maintain security best practices related to MFA endpoint protection access control and HIPAA compliance.
• Collaborate with Operations Finance Clinical and Revenue Cycle teams to ensure technology supports business needs.

Required:

• 3 years of experience working with an MSP and/or dental practice technology.
• Hands-on experience with PMS conversions.
• Experience with one or more dental PMS platforms such as Denticon Dentrix Open Dental or Eaglesoft.
• 3 years of experience with Microsoft 365 Azure/Entra ID and identity/access management.
• Hands-on experience with Microsoft Intune Conditional Access and endpoint management.
• Strong organizational project coordination and problem-solving skills.
• Ability to work independently while collaborating across a remote organization.
• Must reside in the United States.

Preferred:

• Dental or DSO experience.
• Experience managing MSP/vendor relationships.
• Experience with SharePoint Online Teams Power Platform Power Automate or SSO.
• Experience training end users on PMS or technology systems.
• Bachelors degree in IT Computer Science or related field.

• A strong ownership mindset and willingness to jump in and solve problems.
• Excellent communication and follow-through.
• The ability to manage multiple projects vendors and practice needs simultaneously.
• Curiosity and a willingness to learn new technology and systems.
• A customer-focused approach to supporting dental practices and internal teams.

• $70000 $85000 performance-based bonus opportunity
• 1-year contract position with benefits
• 401(k) with company match
• Medical Dental & Vision Insurance
• Generous PTO paid holidays
• Remote role with flexibility and autonomy
• Opportunity to work with a rapidly growing Dental Partnership Network
• Exposure to enterprise-level technology integrations and large-scale projects

FLSA Status:

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy) sexual orientation gender identity or expression national origin age genetic information protected veteran status disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.