Technology Engagement Partner

Executive communications & presentations

• Build decks for all-hands town halls board updates and other leadership forums translating complex topics into clear well-designed narratives
• Draft internal and external communications on behalf of the CPTO
• Prepare briefing materials agendas and follow-up summaries for key meetings

Leadership operating rhythm

• Own the CPTOs recurring meeting cadence including staff meetings roadmap reviews and planning checkpoints with clear agendas pre-reads and follow-through on action items
• Track progress against team OKRs and flag slippage or blockers before they become bigger problems

AI governance & programs

• Run the AI governance committee: own the agenda track decisions follow up on action items and maintain documentation of policies and standards
• Support the development and iteration of JSSIs AI usage policies guardrails and governance framework
• Build training materials for AI tools like Co-Pilot and Claude and help drive adoption across the organization

Operational tracking & financial oversight

• Manage invoice approvals for the Product & Technology organization and maintain visibility into contract expirations and renewal timelines
• Run the monthly software usage review process including tracking usage percentages by employee location to support Chicago tax compliance
• Compile and maintain hours-by-team-member data to support the organizations capitalization approach
• Support Finance and HR in headcount and budget planning for the Product & Technology org including annual planning and in-year reforecasts

Incident management & operational support

• Serve as incident management commander during production incidents: coordinate stakeholders track timelines and ensure clear communication throughout
• Lead root cause analysis efforts post-incident tracking action items through to resolution and ensuring nothing falls through the cracks
• Own ad hoc operational efforts as they arise: a new tool rollout a cross-functional coordination need a process that needs to be built from scratch

Required

• Active daily use of AI tools as part of your work: you use AI to work faster think more clearly and produce better output.
• Exceptional written communication and storytelling skills: you can take a complex topic and turn it into a crisp clear deck or document that lands with a senior audience
• Strong proficiency in Microsoft PowerPoint and Excel: you are confident building executive-quality presentations and structuring data and tracking in spreadsheets
• Highly organized: demonstrated ability to manage multiple workstreams simultaneously without things slipping
• Comfortable working in ambiguity: you can operate without a complete picture ask the right questions and make progress without waiting to be told exactly what to do
• Strong interpersonal skills: this role requires building trust with leaders vendors and cross-functional stakeholders often with limited context and under time pressure

Strongly preferred

• Prior experience in a chief of staff/Technology Engagement Partner role operations strategy or program management role
• Exposure to technology or product organizations. You do not need to be a developer but you should be comfortable in a room full of engineers and product managers
• Familiarity with AI governance AI tooling or technology policy topics
• Experience supporting or coordinating incident response or operational escalations

Not required

• Technical engineering or software development background
• Experience with formal ITSM platforms or certifications
• Prior chief of staff/technology engagement partner experience at the VP or C-suite level; this is a role for someone building toward that not someone who has already done it at that scale