Technology Adoption & Office Education Manager #287

Leads and directs a team of technical training specialists to deliver operational and systembased training for Senate staff including prioritizing work assigning tasks coaching staff and evaluating and maintains comprehensive operational training programs and learning resources that support effective use of office tools technologies and systems essential to daily Senate with Senate offices and committees and supports the Senate community to assess training needs identify operational challenges and design learning solutions that enhance the Senate communitys the creation and delivery of instructorled workshops digital learning modules user guides and job aids that translate complex technical and operational processes into clear accessible training initiatives to ensure alignment with emerging technologies system updates and operational changes enabling staff to adapt effectively to evolving tools and workplace and improves training programs and instructional materials by incorporating participant feedback operational insights and performance data to maintain relevance effectiveness and alignment with the Senates duties as assigned.

• For conditions of employment and citizenship requirements please visit the job announcement on the United States Senate Career Page at Work Experience
  • At least five years of experience in IT operational support training/development or related fields which includes experience supporting nontechnical users in using resources and one to three years of management or leadership experience.

  Required Special Skills/ Knowledge

  • Knowledge of instructional design principles adult learning methodologies and effective training delivery practices.
  • Knowledge of enterprise office tools technologies and operational systems used within complex organizational environments.
  • Knowledge of training evaluation techniques data analysis methods and approaches for continuous program improvement.
  • Knowledge of project management practices including planning resourcing and coordinating multistakeholder initiatives.
  • Knowledge of organizational operations workflows and common technical challenges faced by staff with varied experience levels.
  • Ability to lead coach and manage a team of technical training specialists to achieve highquality timely outcomes.
  • Ability to translate complex or evolving technical concepts into clear accessible instructional content.
  • Ability to collaborate and communicate effectively with stakeholders across offices committees and support units.
  • Ability to analyze training needs collect feedback and apply data to refine instructional materials and approaches.
  • Ability to manage multiple projects deadlines and evolving operational priorities in a fastpaced environment.
  • Ability to anticipate the Senates training needs and align learning solutions with operational changes and emerging technologies.
  • Ability to design and deliver scalable learning solutions that support consistent and effective use of tools and systems across the organization.
  • Ability to evaluate program effectiveness and introduce improvements that maintain relevance clarity and operational value.
  • Ability to foster a learning environment that supports staff with varying levels of technical expertise.
  • Ability to communicate clearly professionally and with sound judgment when advising leaders staff and crossfunctional partners.
  • Ability to adapt training strategies and priorities in response to new technologies SAA directives or system updates.
  • As part of our hiring process we may conduct a skills assessment to better understand an applicants proficiency in key areas relevant to the role.

  Desired Qualifications

  • Prior Senate office or committee experience is highly valued and candidates with this background are urged to apply.
  • Demonstrated ability to lead assess build refine and scale new programs in a complex dynamic environment with diverse stakeholders.
  • Successful track record of helping organizations prepare for and adapt to technological change rather than simply supporting existing systems.
  • Strong interest in understanding how Senate offices committees and support organizations operate and in tailoring development support to their distinct needs.
  • Comfort engaging with senior leaders staff and elected officials with the judgment and discretion required to navigate sensitive or highstakes situations.
  • Proven success operating in fastpaced rapidly changing environments proactively identifying risks opportunities and training needs.
  • Thorough understanding of accessibility principles including Section 508 compliance standards and best practices.
  • Experience managing and leading within the field of training and development.
  • Knowledge of adult learning methodologies and the ability to apply those to a dynamic environment.
  • Demonstrated capability in integrating accessibility into learning materials and training.

  Working Conditions

  • This position directly supports essential services of the U.S. Senate. As such this position requires the employee to be available and prepared to work during a lapse in appropriations in inclement weather on holidays weekends and during late nights to ensure essential services to the Senate continue without the context of a lapse in appropriations this position is considered excepted.
  • Work is performed in a professional office environment requiring the ability to operate standard office equipment including computers and audiovisual tools used for training delivery.
  • Position requires extended periods of sitting attending meetings and working at a computer to develop training materials analyze information and coordinate program activities.
  • Occasional standing walking or facilitating group instruction is required when delivering training sessions or conducting workshops.
  • Work involves managing multiple priorities and deadlines in a fastpaced environment driven by operational changes and evolving technical needs.
  • Limited travel within the Capitol Hill campus may be required to coordinate with Senate offices committees or training sites.
  • The role may require occasional flexibility in work hours to support timesensitive training initiatives or system rollouts.
  Education

  Bachelors Degree.

  Additional information

  The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules regulations and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email with Applicant Accommodation in the subject line. No moving relocation or pre-employment travel expenses will be paid for this position or while in application for this position.

  Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.