Technician, Senior IT (Computer Support)

Job Posting Closing Times: Job postings are removed from advertising at12:00 A.M.on the closing date e.g. at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. AR 4.0300.01

If you are a current Austin Community College employee please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41000 credit students each Fall and Spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access through traditional and distance learning modes to higher education and workforce training including appropriate applied baccalaureate degrees in our service area.

As a community college committed to our mission we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the colleges mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students low-income students and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Job Description Summary:

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Provides technical support for all faculty/staff and general academic computers; training and assistance to faculty and staff in ACC departments; analyzes problems and implements solutions according to department guidelines and procedures; ensures system stability accessibility and proper configuration of assigned technical systems and components.

• Performs computer troubleshooting to diagnose system problems; assists with issues in the Virtual Desktop Infrastructure (VDI); analyzes hardware and software functionality; identifies locates resolves and repairs problems within scope of authority; documents results of troubleshooting in ticketing system.

• Sets up and troubleshoots network hardware; resolves configuration issues and other security and access problems on computing devices making adjustments to ensure connectivity.

• Responsible for deploying maintaining and updating computing devices network hardware equipment and peripherals; installs software upgrades enhancements and revised functions; activates and deactivates network ports.

• Assists with decommissioning equipment and its proper disposal as needed.

• Responds to the technical needs and inquiries of users by monitoring the ticket queue and online technician chat; explains IT issues deploys solutions and follows up with users to ensure the stability and functionality of the users systems.

• Monitors physical security of assigned department assets; controls access to IT areas (network closets).

• Reports technical problems which need to be addressed by improved policies or procedures.

• Trains users on new software applications usage and configuration issues.

• Maintains and follows up with administrative record keeping and asset inventory. May assist with providing technical documentation for IT department website.

• Creates and maintains a positive working relationship between IT and ACC departments vendors and consultants.

• Administration troubleshooting and maintenance principles of multiple operating systems (Windows 7/10 Mac OS 10.12 and mobile operating systems such as iOS Android and ChromeOS) and web- and windows-based software applications.

Knowledge

Must possess required knowledge and be able to explain and demonstrate with or without reasonable accommodations that the essential functions of the job can be performed.

• Network hardware software and peripheral equipment troubleshooting techniques; network support at the end-point level.

• Virus/malware remediation.

• Customer service techniques and practices.

• Familiarity with remote desktop tools such as LogMeIn Team Viewer and MacOS screen sharing.

• Familiarity with ADA compliant hardware and software to include installation and support.

• Knowledge of basic Virtual Private Network operations.

• Familiarity with Active Directory (AD) and Virtual Desktop Infrastructure (VDI) environments.

• Familiarity with command line and/or PowerShell.

Skills

• Maintaining an established work schedule.

• Effectively using interpersonal and communications skills.

• Effectively using organizational and planning skills.

• Operating and maintaining computer and peripheral equipment safely and competently.

• Solving technical problems involving integrated operating systems and hardware platforms.

• Responding professionally effectively and efficiently to customer service requests.

• Prioritizing multiple tasks projects and demands.

Technology Skills

• Use a variety of spreadsheet word processing database and presentation software.

• Navigate network domains.

• Ability to perform basic printer network and browser/Internet troubleshooting.

Required Work Experience

• Two years related work experience.

Required Education

• High school diploma or educational equivalent.

Physical Requirements

• Work is performed in a variety of settings.

• Subject to standing walking sitting bending reaching pushing and pulling and at times subject to stooping crawling and climbing.

• May need to lift heavy objects of up to 50 pounds.

• Specific vision abilities may include close vision distance vision color vision and ability to focus.

Salary Range (PG 5)

$53029 - $65683

Number of Openings:

Job Posting Close Date:

As required by the US Department of Education employees are required to report violations under Title IX and under the Jeanne Clery Campus Safety Act (Clery Act) select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act) you will be notified trained and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report visit . You may obtain a hard copy by contacting the Clery Compliance Officer ( ). For an overview see ACCs Clery Act website.

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add change amend or delete portions of this job description at any time with or without notice. Employees may be required to perform other duties as requested directed or addition reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.