Technician I Field Services

Primary City/State:

Four Peaks Medical Center - 1301 S Crismon Rd Mesa AZ 85209

Category:

IT Support

Shift:

Day

Department:

IT Customer Service

Monday-Friday 8:00am-4:30pm

Great care starts with great people. (Like you.)

At HonorHealth youll find something special. From humble beginnings in 1927 to one of Arizonas largest nonprofit healthcare systems our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary
The Field Services Technician I installs diagnoses repairs maintains and upgrades PC hardware software operating systems mobile devices clinical devices & applications radiology devices telephone system components network devices and addition the Field Services Technician I will perform routine operational tasks and project work performs regular maintenance support duties as directed and participates in a support on-call rotation facilitating off-hour work functions in support of incidents upgrades patches and project task
Essential Functions

• At an entry to intermediate level of experience / expertise responds to incidents & requests escalated from the Service Desk and employee self-service site. Proactively identifies documents and addresses problems errors and unreported incidents. Performs after hours incident support as appropriate reports for emergency response and performs tasks & un-packages equipment. Installs & deploys and troubleshoots hardware & software of all technologies under the purview of the IT Department. Performs tasks associated with returning defective and broken items for warranty repair. Reimages computers assesses the need for technology refresh and replacement and performs regular maintenance and support duties as directed by management. May need build phones access network equipment or learn technology of other departments to help troubleshoot the system rather than a device. Analyze problems to identify the root cause troubleshoot and resolve or escalate incidents as needed. Documents and submits new content to the knowledgebase
• Uses communication skills to listen to identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members managers & all and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. Document all work completed within the current ticketing system.
• Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff faculty physicians patients their families and others outside of HonorHealth: Customer Centered Service Focused Quality Driven Resource Wise Growth OrientedMaintains a professional appearance for both themselves and their work environment.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Education

• Associates Degree in relevant discipline - Preferred
• High School Diploma or GED High School diploma - Required

Experience

• 1 year of experience at the Service Desk or performing Technology Support; A certification or Associates Degree in relevant discipline many be used in lieu of 1 year of experience - Required
• 2 years or more years of experience at the Service Desk or performing Technology Support - Preferred

Licenses and Certifications

• A certification Network certification; ITIL Foundation; Microsoft MCSA: Windows 10 BICSI Installer CCENT or comparable certifications. - Preferred

Were all in for your career.