Technical Writer (Entry Level to SME) TSSCI with Poly REQUIRED
Job Location:
Arlington, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position Description:
CGI Federal has an exciting opportunity for Technical Writers within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Technical Writer translates complex information into easy-to-understand guides FAQs and manuals. They research products collaborate with subject matter experts and format content to help users easily understand how things work.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality scalable advanced IT solutions in a collaborative fast-paced outcome-driven mission.
This position is located in our Arlington office; however a hybrid working model is acceptable.
Your future duties and responsibilities:
Key Responsibilities (Entry Level)
Draft Content: Write and update simple user manuals how-to guides and FAQs for a non-technical audience.
Collaborate: Interview subject matter experts (engineers/developers) to gather accurate information about how a product works.
Edit: Proofread and format documents to ensure they match company style guidelines.
Visualize: Add screenshots charts or basic diagrams to make instructions easier to follow.
Key Responsibilities (Junior Level/Moderate)
Create Content: Draft edit and maintain user-facing documentation FAQs and Standard Operating Procedures (SOPs).
Research & Translate: Study product samples interview subject matter experts and translate complex technical concepts into digestible instructions.
Maintain Guidelines: Adhere to in-house style guides to ensure consistency across all documentation platforms.
Collaborate: Work alongside developers product managers and UI/UX teams to improve user assistance and product interface text.
Review & Update: Test products to verify documentation accuracy and incorporate user feedback to refine content.
Visual Integration: Incorporate graphs charts and diagrams to increase user comprehension.
Key Responsibilities (Mid-Level)
Document Creation: Write edit and maintain complex operational procedures system manuals API documentation and installation guides.
Subject Matter Expert (SME) Collaboration: Conduct structured interviews with engineers developers and scientists to extract dense technical information and translate it into accessible language.
Quality & Compliance: Perform QA reviews to ensure all deliverables satisfy program requirements industry/legal compliance and internal corporate style guides.
Visual Integration: Design and incorporate clear diagrams flowcharts infographics and UI/UX text to enhance overall content usability.
Configuration & Version Control: Manage version control and maintain a comprehensive library of technical documentation.
User Advocacy: Gather and analyze user feedback to continuously improve documentation.
Key Responsibilities (Senior Level)
Documentation Authoring: Independently research plan and write highly complex technical content including API documentation software architecture guides white papers and system-level standard operating procedures (SOPs).
Subject Matter Expert (SME) Collaboration: Conduct in-depth interviews with senior engineers developers and scientists to extract analyze and synthesize large volumes of technical data.
Information Architecture: Determine the most logical and user-friendly way to present information. Standardize content nomenclature and messaging across internal and external knowledge bases.
Visual Integration: Collaborate closely with UI/UX designers and technical illustrators to embed conceptual diagrams data flow charts screenshot markups and multimedia elements that clarify complex processes.
Quality Assurance & Editing: Edit proofread and standardize content developed by junior writers or other technical staff. Ensure compliance with strict internal style guides legal regulations and accessibility standards (e.g. Section 508 compliance).
Continuous Improvement: Monitor feedback analytics evaluate documentation usage metrics and iterate on existing content to fill knowledge gaps and improve the overall user experience.
Key Responsibilities (SME Level)
Information Architecture & Strategy: Design and maintain robust documentation sets developer portals and API reference guides. Define content management strategies single-sourcing workflows and structured authoring methodologies.
Cross-Functional Collaboration: Act as the strategic anchor between technical experts and end-users. Synthesize highly abstract system architecture complex data models and API specifications into minimalist task-oriented documentation.
Docs-as-Code Integration: Work natively within engineering workflows utilizing version control systems (like Git/GitHub) and continuous integration (CI/CD) pipelines to review test and deploy documentation alongside code.
User Advocacy & UX Copy: Proactively influence product design by ensuring UI text error messages and onboarding workflows are user-centric accessible and intuitive.
Mentorship & Quality Assurance: Establish and enforce rigorous style guidelines and technical governance. Review and edit content produced by peers and junior writers to ensure accuracy and standardized formatting.
Metrics & Continuous Improvement: Monitor documentation analytics track user feedback and iterate on content to drive measurable improvements in comprehension searchability and customer support deflection.
Required qualifications to be successful in this role:
All roles require an active TS/SCI with Poly
Entry Level:
Education:
oHigh School Diploma/GED with 4 years of relevant experience
oAssociates Degree with 2 years of relevant experience
oor Bachelors Degree with 0 years of relevant experience
Writing Skills: Strong written and verbal communication skills.
Junior Level/Moderate:
Education:
oHigh School Diploma/GED with 6 years of relevant experience
oAssociates Degree with 4 years of relevant experience
oBachelors Degree with 2 years of relevant experience
oor Masters Degree with 0 years of relevant experience
Writing Skills: Exceptional writing editing and proofreading skills with a keen eye for detail.
Technical Aptitude: Ability to quickly grasp technical concepts and software tools.
Soft Skills: Strong communication active listening and the ability to work collaboratively in a team environment.
Tools: Familiarity with documentation and design software (e.g. MadCap Flare Adobe FrameMaker Confluence Microsoft Word or Markdown).
Tech-Savvy: Ability to learn new software and technical concepts quickly.
Attention to Detail: Meticulous eye for grammar formatting and clarity.
Mid-Level/Complex:
Education:
oHigh School Diploma/GED with 8 years of relevant experience
oAssociates Degree with 6 years of relevant experience
oBachelors Degree with 4 years of relevant experience
oor Masters Degree with 2 years of relevant experience
oor PhD with 0 years of relevant experience
Technical Aptitude: Ability to interpret system architecture schematics code excerpts and product samples to integrate them into technical literature.
Tool Proficiency: Experience with Content Management Systems (e.g. Confluence MadCap Flare) version control tools and diagramming software (e.g. Lucidchart Visio).
Soft Skills: Detail-oriented with exceptional organizational skills capable of managing multiple assignments with competing deadlines.
Senior Level/Exceptionally Complex:
Education:
oHigh School Diploma/GED with 10 years of relevant experience
oAssociates Degree with 8 years of relevant experience
oBachelors Degree with 6 years of relevant experience
oor Masters Degree with 4 years of relevant experience
oor PhD with 2 years of relevant experience
Technical Proficiency: Advanced knowledge of industry-standard documentation tools and Content Management Systems (CMS). Familiarity with authoring in Markdown XML or HTML. Hands-on experience with version control systems (e.g. Git) is highly desirable.
Analytical Skills: Exceptional ability to grasp complex technical data and deconstruct it for specific target audiences ranging from non-technical end-users to expert developers.
Soft Skills: Strong project management abilities excellent cross-team communication and a high degree of empathy for the end-user. Ability to work autonomously and manage multiple concurrent projects under tight deadlines.
SME Level/Exceptionally Complex:
Education:
oHigh School Diploma/GED with 12 years of relevant experience
oAssociates Degree with 10 years of relevant experience
oBachelors Degree with 8 years of relevant experience
oor Masters Degree with 6 years of relevant experience
oor PhD with 4 years of relevant experience
Technical Acumen: Deep familiarity with software development lifecycles (SDLC) and proficiency in reading code (e.g. Python Java or C).
Tool Mastery: Advanced expertise in modern documentation-as-code tooling markdown and Content Management Systems (CMS).
Communication: Exceptional ability to distill complex technical constraints into coherent elegant prose for both technical and non-technical audiences.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89600.00 - $204000.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
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What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
Junior IC
About Company
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