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Technical Writer, Communications (New)
Job Location:
Job Location:
Reston, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 September 2026 (11 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Technical Writer Communications (New).
Location: Reston VA.
Description:
Purpose:
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.
Job Title: Technical Writer Communications (New).
Location: Reston VA.
Description:
Purpose:
- Responsible for the design writing editing and re-writing software user guides procedure manuals operational process specifications and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity quality graphics coverage format and style.
- Acquires or verifies knowledge of subject matter by interviewing workers or software experts observing performance methods and/or referring to technical or regulatory documentation. Transform existing documentation to consumption by AI bots.
- 40% Writes reviews and edits material for user guides test certification memo reports manuals briefs proposals instruction books catalogs standard operating procedures job aids and other operational documentation and related technical and administrative publications. Translates complex processes and systems into easily understandable step by step processes. Improves quality usability and efficiency of existing documentation.
- 30% Research topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensure publication on Learning Management and Governance Tools. Communicates weekly with management verbally and via written detail status reports regarding potential problems and concerns.
- 20% of Leads and/or participate in meetings to support new products initiatives or operational work groups to understand impacts on processes and documentation. Provide subject matter expertise to support operational initiatives as needed including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals.
- 10% Ensures project documentation is following company legal business and regulatory requirements.
- Packaged Applications: MS Office.
- Specialties: AI.
- Specialties: Technical Writing.
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge skill and/or ability required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of call center operations claims and/or enrollment and billing workflows.
- Knowledge of Claims Processing Systems FEP Bridge Facets and/or NASCO.
- Knowledge of ACA.
- Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences. Proficient.
- Ability to recognize analyze and solve a variety of problems. Proficient.
- Proficient in Microsoft Office programs particularly Word and Excel. Proficient.
- Ability to use screen capture and editing software. Proficient.
- Excellent communication skills both written and verbal. Advanced.
- Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment. Advanced.
- Associates must be team players use professional judgment and must support organizational and departmental goals. Advanced.
- Individuals must demonstrate initiative and work well independently as well as a contributing member of a team. Advanced.
- Should be well organized and detail oriented as well Advanced.
- Bachelors Degree
- English Journalism Business or Technical Discipline
- 3 years experience as a technical writer or communications experience.
- In lieu of a bachelors degree an additional 4 years of relevant work experience is required in addition to the required work experience.
- Publications & Graphic ArtsCertified Technical Writer Upon Hire.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.
