Technical Writer

Location:

Job Summary
The Technical Writer is responsible for analyzing designing developing and publishing online policies and procedures for multiple lines of business. The writer with guidance from the Editor and/or more senior writers is responsible for making sure the information is easily consumable for the intended audience written clearly and adheres to the defined taxonomy and guiding principles. The writer must also be able to collaborate and build strong relationships with team members and subject matter experts including technical personnel operations project/product managers trainers and line of business representatives on small to moderately sized projects and initiatives.

Responsibilities

• Ability to quickly learn and use required authoring and publishing software
• Maintain existing documentation and keep it up to date as products and processes change to make sure end users have the information needed to perform required job responsibilities.
• Working knowledge and ability to apply technical writing principles when analyzing and developing content to ensure correct structuring of the content
• Ability to discuss methodology with clients in a persuasive manner and engage Editor and/or more senior writers to ensure clients understand the development approach.
• Ability to distinguish between varying information types (for example: procedure and system content) to properly organize and write content according to defined department standards.
• Able to represent team on small to moderate projects
• Willingness to continually develop broader knowledge of writing standards
• Takes ownership of defined day-to-day tasks and consistently delivers within assigned deadlines and escalates appropriately when deadlines are in jeopardy
• Ability to quickly learn Keys systems to verify accuracy and usability of documented information.
• Responsible for gathering end-user feedback on usability and findability and sharing with team for future improvement opportunities
• Responsible for completing Change Requests making sure SLAs are being met and assigning requests to the appropriate writers as needed.
• Performs other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures including without limitation acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

Education Qualifications

• High School Diploma GED or equivalent experience (required)
• Bachelors Degree Technical Communication English (preferred)

Experience Qualifications

• 1-3 years proven technical writing experience (required)
• Banking industry knowledge (required)
• Keys system product and process knowledge preferred (preferred)
• Applied knowledge of the online publishing industry (required)
• Portfolio of published user documentation (required)

Tactical Skills

• Excellent written and verbal communication skills; strong familiarity with grammar spelling and punctuation.
• Proficiency in MS Office
• Strong attention to detail
• Skilled at prioritization and multi-tasking

Personal Skills

• Adaptability
• Critical Thinking
• Collaboration

Practical Skills

• Risk Management
• Oral & Written Communication

Core Competencies

• All KeyBank employees are expected to demonstrate Keys Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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