Technical Training Specialist, AMER-West Amazon Commissioning Team

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Commissioning (ACx) is seeking an innovative and analytical Technical Training Specialist who will be responsible for shaping the onboarding training and career development of the Americas (AMER) ACx team. The ideal candidate should be able to work in a cross functional fast-paced environment; has training development program management and communication skills.

As a Technical Training Specialist you will be responsible for creation and execution of an accelerated roadmap to support all AMER regions. Successful candidates are collaborators who work closely with cross-functional teams to effectively prioritize and deploy training programs based on team and business need. The role demands excellent verbal and written communication skills strong presentation skills and proficiency with Microsoft Office Suite and related program software.

Key job responsibilities
Maintains records of training and development activities attendance results of tests and assessments and retraining requirements

Leads with a data-focused approach to evaluate current technical team skill sets existing training resource quality and new training resources to continually raise the bar for each team role at each level

Conduct skill assessments of team members - directly and in partnership with team managers - to develop targeted training curriculums for all Cx team roles

Develops and implements recorded training and experiential training on technical systems and specialty components

Partners with internal Data Center (DC) Operations customers to develop training that aligns with customer needs

Supports weekly onboarding and new hire equipment setup calls and related support

Writes narratives to communicate training mental model and changes needed to be made to it

About the team
The ACx team is a wholly independent business within the DCGS organization. This team of veteran professional Electrical Engineers Mechanical Engineers Controls Engineers Architectural Engineers Project Managers Operators and seasoned Amazonians are uniquely positioned to provide deeply detailed engineering and operational review and testing of equipment designs operational functionality and construction practices. We are focused on ensuring the rapid delivery of a quality product while maintaining full transparency recording metrics of manufacturer/contractor/equipment issues pre-PFHO and identifying opportunities for all our peers and customers.

The Commissioning Engineers (CxE) provide testing and validation oversight of AWS data center electrical and mechanical infrastructure. CxEs review design documents lead Factory Witness Testing (FWT) and manage third-party commissioning vendors in the performance of onsite pre-functional functional and integrated systems testing. They take Ownership of their projects successes by Diving Deep to resolve technical issues and having Bias for Action to address everchanging schedule and coordination demands onsite. Additionally CxEs communicate lessons learned and continuously collaborate on program improvements.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3 years of Microsoft Office products and applications experience
- Experience with Learning & Development and course facilitation
- Experience in a training role including technical training
- 3 years of designing and developing IT or technical training materials and content experience
- Bachelors degree or equivalent
- 5 years of program or project management experience

- Experience with graphic training systems and multimedia content creation
- Experience with Learning Management Systems (LMS) administration and reporting
- Experience with technical writing and instructional design
- Experience developing or delivering training programs across multiple sites or regions
- Experience working cross-functionally across several teams both technical and non-technical
- Bachelors degree in engineering management or technology or Masters degree in Electrical or Mechanical Engineering

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Chicago - 118200.00 - 160000.00 USD annually