Technical Training Consultant

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies as well as the design development and delivery of technical and end user training content across the companys solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers partners and employees enabling each group to be more efficient effective as well as ensure established business and operational outcomes are met.

This dynamic role is responsible for understanding North America (NA) customer training requirements and driving training attachment on both System Integration (SI) and Non-SI engagements. The primary goal of the Training Consultant is to ensure that customers are equipped to effectively use operate and maintain their complex MSI solutions and products ultimately driving business outcomes operational success and strong customer satisfaction.

Key Responsibilities:

• Consulting & Proposal Generation: Provide comprehensive training consultation services and custom proposal generation which constitutes a large part of the role. Conduct needs analysis administration planning and execution of training strategies and events.

• Quoting & Alignment: Work closely with field teams to ensure training services are accurately quoted to align with RFP and RFI requests MSI strategy and critical customer needs within assigned territories.

• Cross-Functional Collaboration: Partner with NA Account Executives Pre-Sales Systems Integration Service Delivery and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales. Educate internal teams on training offerings and consult with management and peers.

• Post-Sale Implementation: Manage the post-sale scheduling and implementation of customer training focusing on flawless execution and ensuring the customer is fully ready.

• Subject Matter Expertise: Engage on all strategic projects as a training Subject Matter Expert (SME) and position training as a critical Professional Service. Identify the performance and competencies required to achieve specific business goals.

Required Skills & Competencies:

• Work Style & Organization: Must be punctual highly detail-oriented self-motivated and adept at multi-tasking. Critical to this role is the ability to independently prioritize work resolve problems and manage customer projects accurately and timely.

• Communication & Relationship Building: Excellent written and oral communication skills are required along with a talent for building strong relationships internally and externally.

• Strategic & Analytical Thinking: Must demonstrate a strategic view exercise independent judgment and work comfortably in ambiguous situations to solve extremely complex problems involving intangible variables.

• Innovation & Learning: Requires a strong thirst for knowledge an ability to keep current with technology and training developments and the foresight to anticipate how new marketplace technologies will impact the organization.

• General Experience: Requires knowledge of Systems Integration project management experience and a deeply customer-focused mindset.

Desired Qualifications:

• Experience in Training Consultation and Delivery Systems Integration or as a Customer Support Manager.

• System Management experience in Land Mobile Radio (LMR).

• Background in Software and/or Service Sales Implementation or Delivery.

• Working knowledge of Motorola Solutions Technology including ASTRO 25 Systems MOTOTRBO Systems and Public Safety Application

Training will be onsite and remote after training is complete.

Target Base Salary Range: $55000 - $65000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

• Military background Associates or Bachelors in Technical field

• 2 years of technical professional experience

• Proficiency in Microsoft Office and Google Suite of Applications.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Under 10%NoneExperiencedNo

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.