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Technical SupportHelp Desk
Job Location:
Job Location:
Valley Stream, NY - USA
Yearly Salary:
USD 45000 - 55000
Yearly Salary:
Posted:
22 August 2026 (20 hours ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Opportunity for advancement
- Paid time off
- Training & development
JOB DESCRIPTION:
This is a customer service role involving communication with vendors via phone and email. The person in this role will be our point person for printing and transaction processing. All transactions will be EDI related but prior EDI experience is not mandatory - you will be trained on EDI and our system if needed.
Candidates should have moderate Excel experience familiarity with the basics of technology and be detail oriented. You should be a self starter willing to take on new projects as needed. This role is limited to start but there is room for growth if you excel.
STARTING RESPONSIBILITIES INCLUDE:
- Customer Service.
- Prepare run and ship client print jobs (shipping labels packing slips and other shipping
documents)
- Support client requests for transaction processing (data entry & configuration of
shipping invoicing transactions).
- Assign new UPC codes and load to online catalogs.
- Execute reports to match sent transactions with appropriate acknowledgements.
- Maintain trading partner address tables in Excel and SQL database.
- Monitor and respond to email requests and alerts.
- Answer phones.
MANDATORY SKILLS:
- Proficiency with Microsoft Excel. This is VERY important. You must be able to use formulas to work with large amounts of data. You will be asked to demonstrate this.
- Attention to detail. (This is VERY important)
- Ability to read comprehend and follow detailed instructions.
- Good communication skills.
- Good problem solving techniques.
- Ability to work on a computer for extended periods of time.
- Ability to work with limited supervision.
ADDITIONAL RESPONSIBILITIES COULD EXPAND TO INCLUDE:
- Support & maintain existing Excel Word & GSuite macros. Develop new macros as needed.
- Create new reports.
- EDI trading partner setup.
- EDI data analysis and mapping.
HELPFUL SKILLS:
- Customer service experience.
- Excel programming or other analytical experience.
- Previous EDI or shipping experience is a plus.
ABOUT US
Our company provides technical software (SaaS) and related services to the retail fashion and wholesale industries. We pride ourselves on building strong business relationships with our customers helping them deepen their relationships with the major retail players ( Bed Bath & Beyond Bloomingdales JC Penney Macys Neiman Marcus Nordstrom Saks Fifth Avenue Sears Target Walmart and many more).
Equal Employment Opportunity.
Please send resumes and salary requirements to:
Work Schedule: Full-time. 9-6
This is a customer service role involving communication with vendors via phone and email. The person in this role will be our point person for printing and transaction processing. All transactions will be EDI related but prior EDI experience is not mandatory - you will be trained on EDI and our system if needed.
Candidates should have moderate Excel experience familiarity with the basics of technology and be detail oriented. You should be a self starter willing to take on new projects as needed. This role is limited to start but there is room for growth if you excel.
STARTING RESPONSIBILITIES INCLUDE:
- Customer Service.
- Prepare run and ship client print jobs (shipping labels packing slips and other shipping
documents)
- Support client requests for transaction processing (data entry & configuration of
shipping invoicing transactions).
- Assign new UPC codes and load to online catalogs.
- Execute reports to match sent transactions with appropriate acknowledgements.
- Maintain trading partner address tables in Excel and SQL database.
- Monitor and respond to email requests and alerts.
- Answer phones.
MANDATORY SKILLS:
- Proficiency with Microsoft Excel. This is VERY important. You must be able to use formulas to work with large amounts of data. You will be asked to demonstrate this.
- Attention to detail. (This is VERY important)
- Ability to read comprehend and follow detailed instructions.
- Good communication skills.
- Good problem solving techniques.
- Ability to work on a computer for extended periods of time.
- Ability to work with limited supervision.
ADDITIONAL RESPONSIBILITIES COULD EXPAND TO INCLUDE:
- Support & maintain existing Excel Word & GSuite macros. Develop new macros as needed.
- Create new reports.
- EDI trading partner setup.
- EDI data analysis and mapping.
HELPFUL SKILLS:
- Customer service experience.
- Excel programming or other analytical experience.
- Previous EDI or shipping experience is a plus.
ABOUT US
Our company provides technical software (SaaS) and related services to the retail fashion and wholesale industries. We pride ourselves on building strong business relationships with our customers helping them deepen their relationships with the major retail players ( Bed Bath & Beyond Bloomingdales JC Penney Macys Neiman Marcus Nordstrom Saks Fifth Avenue Sears Target Walmart and many more).
Equal Employment Opportunity.
Please send resumes and salary requirements to:
Work Schedule: Full-time. 9-6
Compensation: $45000.00 - $55000.00 per year
The Company
Spring Systems initial EDI business began in 1996 centered around supporting Walmart vendors. As our customers grew Spring Systems grew with them and we now support hundreds of vendors and many more retailers. Our systems and staff follow processes designed for accuracy and efficiency whether handling day-to-day routine transactions or supporting more complex implementations.
