Technical Support Specialist

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your Role at Baxter

This is where you can make an impact.

As a Technical Support Specialist within Care Communications you will provide remote technical support for healthcare customers using Baxter communication and clinical technology solutions. You will troubleshoot hardware software networking and server-related issues document findings and resolutions and partner with cross-functional teams to maintain system availability and support customer operations. Your work helps ensure reliable technology performance for healthcare organizations and their patients.

What Youll Do

• Provide remote technical troubleshooting and issue resolution for Care Communications customers.
• Diagnose and support networking server operating system telephony and application-related issues.
• Document customer cases technical findings troubleshooting steps and resolutions in accordance with quality and regulatory requirements.
• Manage support requests through phone email customer portals and other support channels.
• Escalate complex technical issues to engineering Research & Development or other support teams when required.
• Process customer service requests including parts replacement case creation and system support activities.
• Support a 24/7 customer environment through participation in rotating weekday and weekend schedules.
• Identify recurring issues and contribute to process product and service improvements.

What Youll Bring

• Associate degree in Information Technology Computer Science a technical discipline or equivalent work experience.
• 1 years of technical troubleshooting experience in a remote support environment.
• Experience supporting networking servers operating systems and enterprise IT infrastructure.
• Working knowledge of Microsoft Active Directory Windows Server environments and Remote Desktop technologies.
• Experience installing maintaining troubleshooting or repairing IT equipment such as routers switches firewalls wireless devices servers printers and workstations.
• Knowledge of networking concepts including VPNs wireless networking routing switching and security technologies.

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all our employees and we strive to be more transparent with our pay practices. To that end this position has a base salary range of $64000.00 to $88000.00. The above range represents the expected salary range for this position. The actual salary rate may vary based upon several factors including but not limited to relevant skills/experience time in the role business line and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident short-term and long-term disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and time-off benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.