Technical Support Specialist

Job Description:

We are looking for a Technical Support Specialist to join our team at Harris Computer. As a Technical Support Specialist you will be responsible for providing mission-critical software and service solutions for various sectors globally.

Job Responsibilities:

• Provide technical support for software systems to clients in the Public Sector Healthcare Utilities Private Sector and Insurance markets.
• Troubleshoot technical issues and provide timely resolution to ensure customer satisfaction.
• Collaborate with internal teams to escalate complex technical problems and follow up on resolution progress.
• Document customer interactions technical solutions and feedback for continuous improvement.

Essential Qualifications:

• An associate degreein Computer Science or related field.
• Proven experience in technical support roles.
• Strong communication and problem-solving skills.
• Ability to work effectively in a fast-paced environment.

Desired Experience:

• 1-3 years of experience in technical support.

Salary & Benefits:

• Minimum Salary: $40 per hour
• Maximum Salary: $60 per hour
• Currency: USD
• Benefits: Health insurance paid time off retirement plans professional development opportunities.

Required Skills:

Clear communicationPatienceProblem-solvingTime management