Technical Support Specialist
Job Location:
Melbourne, FL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As a Technical Support Specialist youll serve as the frontline expert for OEMs operators and customers across Gogos full product portfolio. Your day-to-day will involve remote and onsite troubleshooting of avionics configurations satellite network issues and cabin communications systems. Youll provide technical guidance on everything from VHF datalink and ATG networks to Inmarsat Iridium and ViaSat data voice and internet services. Youll also contribute to product development by supporting QA activities software regression testing and lab-based hardware configuration.
Youll be the person others turn to when something isnt working which is a position of real standing. Customers operators and even Gogos own engineers will rely on your judgement to get to the bottom of complex problems often with an aircraft waiting on the answer. Become the one who consistently finds the fix and you quickly become indispensable.
Locations: Melbourne. FL
Salary: $65-79k
Bachelors degree in a STEM field or equivalent technical work experience
1-2 years in customer support or technical support
Clear customer communication under time pressure
Remote technical support and fault diagnosis
Multi-tasking across concurrent support cases
Troubleshooting connectivity networks
Issue documentation and structured escalation
IP networking routers switches and network protocols
Multi-lingual communication
Business aviation industry and aircraft communications knowledge
Cisco or enterprise IP networking hardware experience
Software regression testing or QA experience
Required Experience:
IC
About Company
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