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Technical Support Specialist

ASC Engineered Solutions

Job Location:

Liberty, UT - USA

Monthly Salary: Not provided by the employer

Posted: 19 August 2026 (30+ days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

The Technical Support Specialist provides Tier 1 and Tier 2 technical support for the organizations PC and PC-related hardware/software needs by phone e-mail in person and remote-control tools. This role performs initial assessment triage research and resolution of first- and second-level issues company-wide and when supporting a specific site serves as an on-site resource working alongside IT Engineering and Network/Server Administration teams to troubleshoot implement and deploy systems and applications for that location.

How You Will Help:

Serve as the primary point of contact for Tier 1/2 support requests; perform initial assessment triage and troubleshooting of IT equipment and applications escalating complex issues as needed
Diagnose and resolve hardware software and basic networking issues for PCs laptops printers/copiers mobile devices and peripherals
Configure deploy install and maintain computers phones peripherals printers and operating systems; install and support approved software; dispense toner batteries and related supplies
Perform new-user setup and onboarding including workstation software telephone service and network printing configuration
Manage service ticket queues and route issues to IT Engineering Network/Server Administration or other teams as appropriate; collaborate with those teams to resolve system and network issues
Perform basic user and computer account administration (e.g. Active Directory)
Complete site-specific smart hands requests such as local Internet circuits firewalls network switches wireless access points and servers
Support videoconferencing telecommunications LAN/WAN and local Audio/Video equipment (e.g. conference rooms)
Train and support end users on Microsoft Office 365 applications and collaboration tools (Outlook Teams OneDrive etc.)
Promote a safe workplace by performing all tasks in compliance with safety rules procedures and PPE requirements; report unsafe conditions or practices immediately
Perform other duties as assigned

What You Will Bring:

Strong troubleshooting analytical and problem-solving skills across desktop hardware and basic networking issues
Proficient in Microsoft Windows 10/11 (Desktop Administration) and Microsoft 365 Suite (Outlook Excel Word PowerPoint Access OneDrive Teams)
Working knowledge of Active Directory user/computer account administration
Basic knowledge of server systems networking protocols and hardware/software deployment tools
Excellent verbal and written communication skills; able to adapt style to different audiences and deliver a high level of customer service
Strong organizational and time-management skills; able to prioritize and manage multiple tasks with outstanding attention to detail
Self-starter who works effectively independently and as part of a team with minimal supervision
Willingness to learn new skills and take on expanded responsibilities

Qualifications:

High school diploma or equivalent
25 years of Helpdesk/Desktop Support or Level 12 IT service administration experience

Preferred:

Associate or bachelors degree in computer science information systems or related field
CompTIA A Certification (or willingness to obtain within three months of hire)
Manufacturing environment experience

What We Offer: