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Technical Support Specialist Level 1

Myriad

Job Location:

Waukee, IA - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (Yesterday)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

The Technical Support Specialist Level 1 is an entry-level position that provides professional technical support to all clients of Myriad Advisor Solutions. The Level 1 Specialists must possess strong analytical and strategic thinking as well as planning organizing and problem-solving skills: a high degree of technical expertise sound professional and technical judgment and a commitment to exceptional customer service and teamwork. This role is in office and is not remote.

Essential Duties and Responsibilities

Daily tasks include but are not limited to diagnostics troubleshooting resolving network and wireless issues setting up user accounts formatting and setting up desktop and laptop computers
Provide remote technical guidance assistance and coordination to end-users for PC network software and hardware problems
Support daily client communication- including phone email and chat requests. Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently
Create build and foster strong and effective working relationships with peers management clients and vendors
Ensure growing knowledge of company supported systems with a goal of becoming a product expert
Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST

The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply

Desired Qualifications (Knowledge and Skills)

Degree or Associates degree in Information Technology related field preferred; completed college coursework in conjunction with work experience will also be considered
Current knowledge of computer systems electronic systems and software applications; Solid understanding of desktop applications
Level 1 Technical Support experience preferred
Intermediate to advanced knowledge of Microsoft Windows 10 and a willingness to learn new operating systems
Intermediate to advanced knowledge of general internet technologies (email web browsers etc.)
Basic knowledge of core network technologies (WiFi routers switches etc.)

Desired Traits

Strong client service skills first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
Strong professional phone etiquette
Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge

Core Value of C.A.R.E

Communicate. Accountable. Respect. Ethical.

Communicate

Comfortably connect with clients in an open and informative way that supports the Myriad C.A.R.E interaction style with our clients
Positive: Create support and encourage a positive work environment; Energetic eager to learn team player and willing to cooperate
Exudes excellent oral written and interpersonal communication skills well-spoken both on the phone and in person
Approachable: Genuinely encourage business interactions with client strategic business partners and internal team members; become and remain a reliable go-to resource
Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions
Manage multiple client demands simultaneously shift priority when the need arises and consistently demonstrates flexibility and positivity

Accountable

Energetic team player with the ability and willingness to learn and effectively utilize new technologies as required and required
Retain a fast-paced working environment balances competing priorities and flexing between many tasks at any given time
Dependable: Punctual to scheduled work shift/schedule internal and external meetings. Consistently following through on tasks projects and client commitments

Respect

Treat all people with courtesy politeness and kindness. Encourage peers and clients to express opinions and ideas. Listen to what others have to say in conjunction with respectfully expressing your viewpoint
Consistently seek out ways to provide service and solutions to clients that will positively impact their transition and long-term business structure. Recognize clients business needs and think creatively to offer solutions to exceed those needs
Brand Loyalty: Loyal and trustworthy to positively promote and display the Myriad brand products and service offerings

Ethical

Maintain a self-driven results-orientated outlook with a positive focus on the overall success for client strategic partner and Myriad
Confidential: Discreet in all aspects of the job; maintain confidentiality in all circumstances
Adhere to processes and procedures to ensure the highest degree of efficiency is maintained; adheres to budget guidelines reduce expenses as applicable without jeopardizing the quality of output
Display strong work ethics and morals; Is driven and motivated to advancing their career through hands on experience and evolving industry knowledge

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job the employee is regularly required to stand sit walk use hands to finger handle or feel reach with hands and arms stoop kneel crouch or crawl and talk or hear.
The vision requirements include close vision and ability to adjust focus.
Nature of position requires physical mobility and the ability to lift a minimum of 50 pounds.

Myriad is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status genetic information or any other protected characteristic in accordance with applicable federal state and local laws.

Required Experience:

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