Technical Support Specialist I (3rd Shift-Overnights)

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES:

• Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet voice and video products.
• Diagnose technical issues implement solutions and schedule service appointments when necessary.
• Deliver exceptional customer experiences by actively listening asking questions and offering the best possible support.
• Conduct follow-ups with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work orders or trouble tickets.
• Accurately document customer interactions and support requests in our system.
• Collaborate with internal teams to improve customer experience and technical support processes.
• Other duties as assigned.

• Colorado Residents: typical pay range for this role will be from $18 to $20 per hour depending on experience.

EDUCATION:

• High school diploma GED or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths.

EXPERIENCE:

• Entry-level candidates are welcome to apply! We will train the right person who is eager to learn dedicated to growth and passionate about customer service.
• 1 years of experience in customer service IT support retail hospitality or any role requiring strong communication skills and problem-solving.
• Prior call center or telecommunications experience is a plus but not requiredwe provide full training for motivated individuals!

SKILLS / KNOWLEDGE / ABILITIES:

• Commitment to delivering excellent customer service and support.
• Adaptable collaborative and capable of excelling in a dynamic setting.
• Proficiency with computer systems with the ability to efficiently navigate multiple application windows including typing of notes into the ticket system.
• Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router how to connect a wireless device like a phone or laptop to home WiFi what is the difference between 2.4 GHz and 5 GHz WiFi bands etc.
• Strong problem-solving skills with attention to detail.
• Excellent communication skills with the ability to assist customers of all technical skill levels in a patient and clear manner.
• Willingness to learn and grow within the company.

REQUIREMENTS:

• Raise objects up to 25 lbs
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Ability to observe details at far range

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.