Technical Support Specialist
Job Location:
Detroit, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking aTechnical Support Specialistwho will provide expert technical assistance to customers and partners diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology and are keen to join an industry leader - we would love to hear from you!
As a Technical Support Specialist your key area of responsibility will be troubleshooting and resolving technical issues providing comprehensive support for both Geotab and partner products and ensuring customer satisfaction through effective problem diagnosis and solution delivery. You will be responsible for handling support cases from initial contact through resolution maintaining detailed documentation and contributing to our 24/7 support operations. You will need to work closely with customers partners and internal technical teams to escalate complex issues and collaborate on solutions for cameras keyless systems and other integrated technologies.
To be successful in this role you will be a customer-focused professional with excellent communication skills demonstrating patience empathy and the ability to explain technical concepts clearly to users of varying technical addition the successful candidate will have strong technical aptitude with experience in programming languages and big data applications proven problem-solving abilities and the flexibility to work rotating shifts including days evenings nights weekends and holidays to support our 24/7 operations.
Support partners customers sales representatives and internal teams through multiple communication channels including phone chat and email
Provide technical expertise on database setup user management rules and reporting device errors network communications portal configuration and product implementation
Diagnose and resolve technical hardware and software issues involving connectivity installation and platform inquiries
Coordinate with internal departments on the return and exchange process for Geotab devices and accessories
Deliver successful resolution to all customer complaints and escalate critical concerns to management
Preserve the confidentiality and security of customer data and information
Support Geotab global strategic initiatives
Post-Secondary Diploma or Degree in Engineering Computer Science or a related field highly valued
1-3 years of experience in a customer service or technical support capacity
1-3 years of experience troubleshooting technical hardware and/or software issues
Expert-level Excel skills including creation of pivot tables and reports
Working knowledge of programming languages such as SQL Python C# or JavaScript highly valued
Working knowledge of data warehouses such as Google BigQuery highly valued
Technical competence using Google Suite for business (Sheets Docs Slides)
Comfort speaking with customers by telephone email and chat
Strong analytical and problem-solving skills with excellent verbal and written communication
Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization
Highly organized with the ability to manage multiple tasks and projects simultaneously
Must stay current with technology and have the flexibility to adapt to growing market demands
Experience working within a technical or engineering organization is an asset
Ability to work any schedule in a 24/7 environment including afternoons evenings overnights weekends and holidays
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. Additionally employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Geotabs employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint please contact our EEO officer Klaus Boeckers at For more details view a copy of the EEOCs Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click here to read our Privacy Notice.Required Experience:
IC
About Company
Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.
