Technical Support Specialist

Job Summary:

111 Sign is seeking a Technical Support Specialist to provide technical assistance to customers and internal teams ensuring the smooth operation of printing equipment software and order systems.

Key Responsibilities:

• Provide technical support to customers via phone email or chat regarding orders design software or online ordering platforms
• Troubleshoot and resolve issues related to design file uploads order forms and website/software functionality
• Support internal staff with hardware software and printing equipment/system issues
• Diagnose and escalate complex technical problems to appropriate teams or vendors
• Document recurring issues and maintain a knowledge base of solutions
• Assist with setup testing and maintenance of printing-related software and equipment
• Communicate technical solutions clearly to non-technical staff and customers
• Track and report support tickets response times and resolution rates
• Stay updated on software printers and technology advancements

Requirements:

• Proven experience in technical support IT support or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Comfortable with design software order management systems and basic hardware/equipment troubleshooting
• Strong organizational skills and attention to detail
• Ability to manage multiple support tickets simultaneously