Technical Support Specialist

Apply today to joinCoreforce where yourTechnical Supportexpertisemakesa real impact.

Join Our Team asaTechnical Support Specialist

Company:Coreforce
Location:Atlanta GA(Onsite)
Job Type:Full-time
Salary:Based on Experience

Company Overview:
Coreforce is an innovative technology company providing public safetyorganizationsa comprehensive technology suite from dispatch to the integrated technology designed to support public safety entities regardless of organizational products - body cameras in-car videos mobile routers and digital evidencesystems-help public safety officers and first responders save lives strengthen community trust and enhanceaccountability.

Technical Support Specialist-Build Your Career with Purpose

JoinCoreforceand use yourtechnicalskills to support innovative technology that strengthens communities.

WhyYoullLove Working Here:

• Flexible hybrid schedule.

• Free chef-inspired lunch MondayThursday.

• 15 PTO days floating holiday.

• Competitive benefits: medical dental vision 401(k). We provide 401(k) matching per the terms of the 401(k) plan.

• Annual bonus.

• Tuition reimbursement.

• Career growth in a fast-growing mission-driven company.

• Collaborative purpose-driven culture.

Responsibilities:

• Serve as the first point of contact for clients seeking technical support delivering excellent customer service through professional clear and empathetic communication.

• Resolve Tier 1 support issues via phone chat email and remote desktop tools using internal knowledge bases and standard operating procedures.

• Troubleshoot and resolve issues related toCoreforceapplications and hardware includingPolaris Rocket EOSdevicesand accessories.

• Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) andassistwith simple configurations when needed.

• Accurately document all customer interactions issue details troubleshooting steps and resolutions in the Zendesk ticketing system.

• Perform other related duties by management.

• Escalate complex or unresolved issues to Tier 2/3 support providing detailed case notes and full context for efficient handoff.

• Educate users on system functionality product usage and best practices to reduce repeat incidents and improve user experience.

• Proactivelyidentifypatterns in support requests and contribute feedback to improve internal documentation and processes.

• Participate in scheduled on-call rotation to support after-hoursclient needs.

• Arrive on time for scheduled shifts remain fully engaged during working hours andmaintainreliable attendance.

• Performadditionalsupport tasks and responsibilities as assigned by the Call Center Manager Management or Tier 2/3 support team.

• High school diploma or GEDrequired.

• 1 years of experience in technical support help desk or IT service environment.

• Prior customer service or contact center experience.

• Strong verbal and written communication skills with the ability to explain technical issues in plain language.

• Familiarity with Windows OS basic PC hardware and general troubleshooting methods.

• Strong organizational skills attention to detail and ability to multitask in a fast-paced environment.

• Willingness and availability to work evenings weekends andparticipatein the on-call rotation as needed.

Bonus/Preferred Skills

• Working knowledge of LAN WAN and Wi-Fi networking concepts.

• Basic understanding of Linux-based systems and command-line navigation is beneficial.

• Experience with Zendesk or other ticketing systems preferred.

• CompTIA Network or equivalent certification is a plus.

Coreforceis an equal opportunity employer committed to diversity and inclusion.