Technical Support Service Desk

Our client is looking for a Technical Support Specialist /Service Desk for their law firm. This is a permanent hybrid position located in Nassau County Long Island

Responsibilities:

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Responsible for hardware support software support assisting with deployment/imaging and user configurations onboarding/offboarding users equipment moves and installations mobile device support as well as setting up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Position Requirements:

• Excellent oral and written communication organizational time management and interpersonal skills a must.
• Law Firm experience
• Must be able to work as part of a team as well as independently.
• Minimum of 3 years experience with Windows 11/Office 365.
• Familiarity or experience with legal applications document management financial applications review platforms or equivalent systems would be an asset.
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
• Information technology degree or related certification(s) preferred but not essential.

Hybrid Hours:
Monday-Friday 9:00am-5:00pm
Minimum 3 days a week in Nassau County.
2 days a week remotely
Rotating On-Call Schedule



Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.