Technical Support Representative
Job Location:
Job Location:
Sacramento, CA - USA
Monthly Salary:
USD 22 - 25
Monthly Salary:
Posted on:
9 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Luxer One were committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem in multifamily apartments placing lockers in Libraries for convenient pickup or solving package management challenges for corporate offices we dedicate ourselves to finding the best solutions for our customers.
The Luxer One Customer Success team is actively seeking a highly motivated tech savvy enthusiastic self-driven customer-centric Technical Support Representative to join our expanding department. We are looking for someone who thrives in phone-based interactions excels in de-escalation and consistently delivers a world-class customer this role you will be pivotal in providing comprehensive technical support to property management staff and Field Technicians addressing issues related to power internet connectivity and hardware. Join us in ensuring our customers receive dependable flawless long term solutions every time.
Responsibilities:
- Handle inbound/outbound calls and emails from property managers and field technicians
- Conduct remote troubleshooting of Luxer One systems using specialized tools
- Manage tickets from initiation to resolution ensuring timely follow-up and achieving first call resolution
- Collaborate on special projects as directed by management
- Assist field technicians with technical inquiries during system repairs
- Identify causes of technical issues propose long term solutions and implement permanent fixes in locker systems
- Coordinate field technician visits including parts shipment and job scope creation
- Work collaboratively within a team to manage daily workload and priorities
Requirements
- 1-3 years of call center technical customer service experience
- Experience with managing a high volume of calls/tickets on a daily basis.
- Proficient in the iOS/OS ecosystem
- Exceptional verbal and written communication skills
- CompTIA A/Network or equivalent certification.
- Strong troubleshooting problem-solving and multitasking abilities
- Enthusiastic driven and quick to adapt to new technologies in a fast-paced environment
- Excellent time management skills with a proactive solution-oriented mindset
- Ability to research and absorb information while engaging with clients
- Positive attitude self-starter adaptable and empathetic
Benefits
Luxer Has Got You Covered!
- You will have a 401k with up to 4.5% matching untracked vacation and a hybrid work schedule.
- We promote education through tuition reimbursement.
- You will also have medical dental vision and life insurance programs as well as employee assistance programs.
- Youll have opportunities to advance.
- Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
- We promoted 42% of our employees last year!
Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status.
Required Skills:
1-3 years of call center technical customer service experience Experience with managing a high volume of calls/tickets on a daily basis. Proficient in the iOS/OS ecosystem Exceptional verbal and written communication skills CompTIA A/Network or equivalent certification. Strong troubleshooting problem-solving and multitasking abilities Enthusiastic driven and quick to adapt to new technologies in a fast-paced environment Excellent time management skills with a proactive solution-oriented mindset Ability to research and absorb information while engaging with clients Positive attitude self-starter adaptable and empathetic
