Technical Support Representative

Technical Support Representative - Elevate the Customer Experience at Trimble

Transform complex technical challenges into smooth empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team you will act as a trusted advisor diagnosing issues sharing product best practices and directly shaping how industry professionals interact with cutting-edge technology every day.

What Makes This Role Great: You will directly empower architecture engineering and construction professionals to build the future by turning complex software challenges into streamlined self-sufficient user experiences while growing your career in an innovative global technology company.

Key Exciting Responsibilities

• Partner with customers across phone email and chat to diagnose and resolve technical challenges with empathy and expertise.
• Empower users with actionable tips tutorials and workflows that boost their confidence and daily productivity with Trimble products.
• Champion issue resolution across installations account entitlements product extensions and bug tracking to ensure seamless workflows.
• Collaborate with cross-functional teams to escalate critical incidents and continuously refine knowledge base resources.
  

Essential Skills & Experience

• Proven experience delivering technical customer solutions via omnichannel support (phone email chat).
• Strong technical aptitude with modern computer systems operating environments and collaborative software tools.
• Clear empathetic communication skills with an innate ability to translate technical concepts into simple language.
• Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.
  

Bonus Points For

• Familiarity with ticketing platforms remote support tools or customer support center environments.
• Background or interest in engineering architecture design or user experience (UX).
• Experience working across multiple operating systems including Windows iOS and Android.
  

Logistics
Location: Remote with occasional in-office meetings
Travel Requirement: 0% - 5% (minimal to none)

technical support customer experience customer success troubleshooting software support help desk AECO client support ticketing system issue resolution customer service representative SaaS support

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Governance->Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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