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Technical Support Engineer
Job Location:
Job Location:
Wimauma, FL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 August 2026 (30+ days ago)
Posted:
Application Deadline:
30 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A Technical Support Engineer provides advanced technical assistance to customers or internal users by diagnosing troubleshooting and resolving hardware software and network-related issues. This role bridges the gap between IT support and engineering teams.
Key Responsibilities
- Troubleshoot and resolve complex technical issues (software hardware network)
- Provide Tier 2 / Tier 3 support to users or clients
- Analyze system logs and error reports
- Install configure and maintain systems and applications
- Escalate unresolved issues to development or engineering teams
- Document solutions FAQs and troubleshooting guides
- Support system upgrades patches and deployments
- Ensure high customer satisfaction through timely resolution
Required Skills
- Strong knowledge of operating systems (Windows Linux macOS)
- Networking fundamentals (TCP/IP DNS VPN)
- Experience with ticketing systems (e.g. ServiceNow Zendesk)
- Basic scripting (PowerShell Bash Python)
- Problem-solving and analytical thinking
- Excellent communication skills
